Powerhouse Gym West Bloomfield, MI — Local services in West Bloomfield Township

Worst gym ever!! Seems like this place will do anything they can to take your money from you. When signing up, you feel like you are at a used car dealership. They will use all kinds of tactics to make you get into a monthly plan. I ended up signing up for the "summer for free" deal that required a $150 downpayment which makes the summer for free part a complete lie. Just another one of their tactics to reel in college students that are home for the summer and take their money. Due to some unforeseen circumstances, two weeks after signing up, I had to go back to school for the summer, so I will no longer be able to use the gym. This has happened to me before when I was a member at LA Fitness. They were understanding and refunded me for the time that I won't be able to use the gym. Not this place. I spoke to Heather, the general manager, and tried to explain everything. The worst customer service I have ever received! I used the gym for less than two weeks and was happy to pay for the whole month. Heather informed me that there is no way for the $150 to be reimbursed. She also had the guts to tell me that I got a good deal since 10 1-day passes would have come out to over 200 dollars. I've been their customer for a couple of years now and will never be coming back! Save yourself some money and nerves and get a membership at LA Fitness. You can use all of their facilities for a cheaper price than using one Powerhouse facility. Plus, their customer service isn't garbage like it is here. Each Powerhouse is independently owned, so it makes total sense why they want to take your money so bad. Don't come here! You'll regret it!

P.S. The equipment and other things are always down. The gym may look nice but it's actually really bad. During the two weeks of using the gym, I wasn't able to shower once because the showers were out of order. Typical.

Response to the comment below:

Thanks so much for skimming through my review. I also appreciate you trying to work it out with me by offering to talk to the general manager of the location. Though as my review states, I have already talked to the general manager who provided me with the worst customer service ever. This is an accurate illustration of how much the management cares about your happiness. Can't even read the review thoroughly.

Update (June 11, 2019) I just got off the phone with a lady who is higher up at Powerhouse. At first, it sounded like she wanted to understand the situation and figure something out. Very much to my disappointment, my experience with her was just like with everyone else at Powerhouse. Just like the salesmen I've dealt with, the lady emphasized how amazing of a deal I am getting. So here's what she "did for me." Here is how she "made things much better." She was kind enough to provide me with access to the gym until the end of the summer without getting hit with the annual fee. It's worth noting that the reason why I canceled the membership is the fact that I can't possibly use the gym because I relocated. So instead of having access to the gym I can't use for 30 days, I have now been blessed with access to the gym for 90 days! Just shows you what Powerhouse is like. They do not care about you. They only want your money. Stay away...

As a fitness enthusiast, I have tried several gyms, but Powerhouse Gym stands out as a true gem in the world of fitness centers. From the moment I stepped foot inside, I knew I had found my fitness home.

Here's why I love Powerhouse Gym:

State-of-the-Art Equipment: The gym boasts an impressive array of top-notch, state-of-the-art equipment. Whether you're into strength training, cardio, or functional workouts, they have it all covered. Expert Trainers: The certified trainers at Powerhouse Gym are incredibly knowledgeable and passionate about helping members achieve their fitness goals. Their personalized training programs have helped me progress faster than ever before. Clean and Hygienic: Cleanliness is a top priority at Powerhouse Gym. The facility is always spotless, and they maintain strict hygiene protocols, making me feel comfortable and safe during my workouts. Variety of Classes: The gym offers a wide variety of classes, from high-intensity interval training to yoga and everything in between. It's a great way to add variety to my routine and stay motivated. Supportive Community: The members and staff at Powerhouse Gym create a friendly and supportive community. It feels like a fitness family, and the positive energy is contagious. Flexible Hours: With extended operating hours, Powerhouse Gym accommodates even the busiest schedules. Whether you're an early bird or a night owl, you can find a suitable time to work out. Clean Locker Rooms: The locker rooms are spacious, clean, and well-equipped, providing a convenient space to freshen up after a workout. Overall, Powerhouse Gym offers a complete fitness experience. It's a place where I can challenge myself, push my limits, and achieve my fitness aspirations. I highly recommend Powerhouse Gym to anyone seeking a dynamic and supportive environment to embark on their...

I have never experienced the level of desperation from gym salespeople like I did at this gym.

After I expressed interest in joining, they generously gave me a free day pass and bottled water, and had a sit down meeting with me to discuss membership plans. This seemed nice at first.

But then after my workout when I went to simply get my ID and leave, they instead called over their salesperson to give me a second round of convincing me to sign up right then and there. Don't let them trick you into joining on the spot with special deals or exceptions "just for you."

These sales people are clearly trained with pre-planned scripts and tactics meant to create a false sense of urgency to maximize their own commission. But their pushy approach completely misses how off-putting it feels as a potential customer.

During the meeting, they kept my ID so I couldn't easily leave without seeming rude. From the start, I clearly said I didn't want to sign up right away and needed time to think. But they kept circling back, pressuring me to give reasons why I wouldn't join immediately.

I must have said "no" at least 5 times, but they kept asking "why?" and trying to convince me with questions like "Don't you want to work out every day here?" and "I just don't understand why you can't sign up now."

After asking to leave multiple times, they said they would quickly grab a business card, but instead brought another manager for a third sales pitch. He point blank asked "What's wrong man, why aren't you going to join today?" At that point, I took my ID and left, completely off put by their overly...