AutoZone Auto Parts — Local services in Comstock Charter Township

Probably the worst customer service I have ever experienced at an Autozone! If it wasn't for Codi saving the day I would be permanently taking my auto parts business elsewhere. I went in yesterday to have my car battery checked and replaced. Dave, one of the two old men that were working, couldn't even hook up the battery reader correctly without my help and that should have been my clue to leave then. After determining I needed a new battery we went back in and purchased. He then told me to have a nice day and called the next customer up to check out. He was not going to replace my battery for me. It took, which it shouldn't have, my father calling the store to get someone out to help me. Ron, the manager and other OLD man, was a total dick to me in person and towards my father over the phone. Thankfully Codi was working and came out to help me. Of course the incapable old guys had to send the woman out to get the job done. I was not the only one Dave wasn't going to help as another woman was also replacing her battery and poor Codi had to help both of us. She absolutely saved the day replacing both of our batteries, explaining to us what she was doing while doing it. Let me tell you that girl deserves a raise, a promotion, and good holiday bonus. She is the only reason this review is any higher than one star, if it wasn't for her this would've been a negative star review for Mr....

HUGE THANK YOU TO KEITH & ANTHONY! They work well together & help each other out! Getting car ready to travel for thanksgiving and stopped in to buy wiper blades. I have had problems in the past putting them on (Ford Escape). Asked Keith if they would be able to install them as well. He was very friendly and said that's what they are there for. Then Anthony helped me chose what would be the best ones. And we headed outside to install. Anthony let me know that Ford's are a bit tricky and showed me the way to put them on. It was extremely windy & chilly outside so he was having a hard time with the clips. When he got to the back windshield he was very careful to not break it. He then said he was going to get is boss (Keith) as he is the expert on them. They were so careful to not break anything that they actually took the whole wipe arm off the car!!! Highly recommend...

A staff member intentionally tried to sell me a part that was not even close to right size for my vehicle just to get me to leave. I wasn't not being upset or irate or anything untoward. I called and asked for the part, they said yes. It's here. I came in and I could not remember the part number but knew that I had bought one a few months ago, and asked if they could look it up as I had forgotten the part number. The staff member said he could but it meant he'd have to start over again, he said he'd just wanted the year, make and model, and the part he came back with was for a truck. Not a little minivan, and stated that though the part wasn't here, it would probably work, if it didn't, to just go to Home Depot and find a bolt...