JCPenney — Local services in Concord

My husband, daughter, and I went into JCPenney over this past weekend to shop for colognes for my hubby. A remarkable young lady named Julia, with stunning purple hair, welcomed us, and offered her assistance. My daughter (6) right away asks about make-up and I quickly acknowledged her request but requested Julia focus on hubby's colognes. She professionally (and cleverly) pointed me to a product line that is good for a younger audience strategically on her way to give my husband the care and attention we wanted for him that day.

After my husband made his selections and was resolved, she then checked on my daughter and I to see if there was anything else we were looking for. Because of her outstanding patience and care, she helped me finally find and purchase the perfect color lipstick for my complexion, make-up tools, eyeshadows, foundation setting powder, fun glitter age appropriate makeup for my kiddo, a sample of foundation for me to try to fix a few problems I have, excellent skin care advice, and more. We were so delighted at our experience with Julia that we practically bought everything she suggested. (And are currently still loving her great suggestions BTW.) - Also, when other customers came in, bravo to her skills in making sure we felt cared for while she took care of other clients simultaneously. True professional. You can tell she loves what she does!

I didn't catch what her title is but she is an excellent sales woman and amazing customer care liaison - wouldn't be surprised if she was a manager by the way we were expertly handled. Because of Julia, we will be returning for all our future make-up and fragrance purchases and have already told a few of our friends about our experience and products. (Parents are already asking where to get the glitter make-up we bought because of Julia!)

So, Thank you, Julia. Thank you JCPenney for having wonderful people like Julia represent your company. I hope JCPenney knows she is worth every penny and compensates her well. She deserves it! She certainly serves you well and has earned 3 new loyal customers. #impressed...

Came in today to purchase a tie and tie clip. First of all, plenty of parking. I remember being a kid and the mall was always so packed. I really commend this place for finally figuring out how to open up some more space after all these years! I saw one guy sleeping in a lawn chair outside the mall with two full shopping carts. No doubt a satisfied customer catching a few winks after an exhausting day of shopping the sales! I pulled in and walked over the conveniently smooth dirt covered traffic island and into the men's department entrance. Unharassed by any of the employees, I was thankful to not be overwhelmed by too many choices in the men's department. Tie in hand I walked over to the two cashiers. I've been watching a lot of YouTube videos on how to read people's faces, because I don't get out much, and I think I remember that a side eyed glance while returning to conversation is a welcoming sign. Hopeful, I approached the two. One politely took a full step back and crossed her arms; someone still paying attention to social distancing and thinking of my safety. So considerate! I mentioned how nice it was that the tie CAME with a tie clip because I also needed one. The cashier agreed it was a good thing, because they don't carry any. Good thing indeed! With an experience like this I don't really understand why so many department stores are closing these days. Anyway, I'll be sure to come back soon and try out that screwdriver set/headphones combo mentioned in the review above me! JCPenney,...

I cannot believe the survey process for JCPenney it is outdated and needs to be updated. I walked into a JCPenney for the first time in my life had no idea how I was going to approach buying a suit but Kevin the representative that supported all my needs at JCPenney was beyond my expectations. Not only a gentleman not only did he know exactly everything about measuring there is so short staffed he was pulling on every string and every department helping everybody else out and still cater to my needs. He's not a five star he's a 10 star he represents companies like this that should be paying their employees a top dollar because I felt like a king when I walked out of that store not to mention the other staff that represented JCPenney was trying as hard as I could but they asked Kevin for every tidbit of advice because of his knowledge and expertise I stay with JCPenney instead of going somewhere else. And brief I'm not going to look for punctuations and corrections I'm simply talking to text as I'm driving I can't believe the experience I had was really nice instead of relying on online not be able to try things on this guy went out of his way congratulations thank...