LensProToGo — Local services in Concord

I recently had one of the worst experiences of my life, and this is coming from someone who has been a loyal customer for years. I was hired for a high-stakes event with an estimated budget of over $80K. I placed an order for the necessary camera equipment a week prior and was assured by someone (Ron or Rob) over the phone that everything was set. I even asked if there was anything else I needed to do, and they confirmed it was all good.

Fast forward to the day of the event: I sent my husband to pick up the gear (which I added him as a pick up person ON THE CALL), only to be told the order wasn’t verified and couldn’t be released. The person I spoke to conveniently claimed they didn’t remember our conversation, even though I have a screenshot proving I called them. They also said they tried calling me, but I have screenshots of my call log showing no missed calls from them.

In the end, a kind staff member Tony helped resolve the issue and got us the equipment, but the stress and anxiety this caused on such an important day were unacceptable. I’ve decided never to rent from them again and would recommend taking your business to Hunt’s...

LensProToGo were absolute lifesavers! The process was super easy and smooth from start to finish, and our shipment even came a day early! My husband and I have been doing amateur photography on the side for years, and we were asked to shoot a friend’s wedding for the very first time. We were so nervous! We couldn’t buy our own equipment so we turned to renting, and I was blown away by how easy and affordable it was to rent from LensPro. I spoke to one of their reps about what we planned to use the equipment for, and everyone I interacted with was very knowledgeable and helpful. I found the pricing to be super reasonable and everything we received was in perfect condition. They helped us shoot our first wedding with confidence! We will definitely be using their services again in the future! Thank you...

Extremely helpful & resourceful. I called the office at around 4 PM requesting to rent a lens last minute for pickup the next day. As expected, the lens I was looking for (300 2.8) was out of stock. After asking what I was shooting, they gave me solid recommendations for other lenses that were in stock.

I called them back about 15 minutes later, and decided to rent a 200-400 F4. Despite being a first-time customer renting a lens worth 5x more than my car, the rental process was smooth sailing from there. At 9 AM the next morning, the lens was ready for pickup and my weekend was saved.

Without their help - and their recommendations - the shoot would’ve ended up far differently than it did. The lens was perfect for the job, and I know where I’ll be renting from...