Armstrong: Connellsville Store — Local services in Connellsville

We live in a very rural area and are fairly happy with the service. Yesterday we had an internet outage. Armstrong notified ME of the outage via email that I received on my phone and then notified me when it was fixed. I get better speeds here on my zoom plus plan consistently than I do when I was on Comcast's gig speed at another residence. I've noticed some latency spikes and jitter issues here and there that I would have to blame on their networks based on my hop tests, but overall it's pretty good, even for online fast paced gaming.

With comcast, even though multiple customers are calling in with slow/outage reports in the same neighborhood, they will book a tech to come out to jiggle your wires placating the customer with their horrible service. Armstrong recognizes when there is an issue and works to fix it.

Is it cheap? No. But there is a LOT of technology and people involved to provide this service to you. Get the mandated FCC (you have to ask for it) pricing for the lowest tier internet if you dont like the price but dont complain when you connect 12 devices and have a poor experience. Like a car or anything else, if you want to go faster you have to pay more.

I'm fairly happy with our Armstrong service and would like to see them hold off on allowing Comcast to gobble them up.

I'm embarrassed at some of the reviews on here complaining about a complicated expensive technology that costs money, time, people to deliver to your door with MANY complexities such as sudden use increases due to covid, trees going down, equipment frying because equipment fails and the networking equipment used to delivery service to customers is VERY expensive, not like a home router that costs $200, more like $20,000 and lets face it, they dont usually want to keep that equipment laying around as it loses value quickly as tech changes. No, I dont work for Armstrong but I do work in the industry and can appreciate what it takes to delivery what they do. It's not an easy business at all, and while there are some profits realized, that's why we are all in business to make...

If i could give less than one star this would be most appropriate! Absolutely the worse service around. I have been a long time customer over 20 years, BUT God forbid your equipment goes bad!! GOOD LUCK getting replacement. As most of the world that works from home now, internet is viable to your job. I have had the same modem for 9 years. Unfortunately it is going bad, reboots about every 15 minutes. Have called for 2 days in a row to allow me to return to the Connellsville office and pick up a new one. Was actually told they do not have modems at the building. REALLY!???? How do you function as an company without storing equipment for customers. Do your techs just drive it around in their vans???? What part of that excuse makes sense!!! They are sending out a tech in 2 days. OK who is paying my salary for 2 days??? I was willing to help the process out to return old one, pick up new one to see if the issues resolve. Keeping in mind, I am a Director of IT so pretty sure I could have completed the swap out. Have never in my life been told such EXCUSES!!! Need to test the lines to make sure they aren't bad. Well ok, lets keep that appointment in 2 days but could have expedited the process by allowing me to swap out the old modem!! I will be exploring new service in my area!...

Updated review: I called in to UPGRADE my services. You know, as a company, you will be receiving MORE money from me. Once i got through THREE people I finally reached the person I was suppose to be talking to. She placed me and I quote, " On a very brief hold. Just a moment." And 20 freaking minutes later she hadn't pulled me off the hold. I'm done with Armstrong. You are truly the worst company!

If I could give this cable company no stars, I would.

You can never get through to speak to anyone. I have waited over an hour on hold at times and was told that my call would be returned in the order it was received... Been waiting 3 weeks for that phone call.. I typically suspend my cable service in the summer time and leave the internet on. As soon as the cable is off the internet goes crazy and hardly ever works. Its incredibly frustrating. I have to make several calls for them to restart on their end when doing all the trouble shooting on my end doesn't work... And thats when youre on hold for...