Audio Express — Local services in Contiguous United States

I was not happy with the service on Oracle in Tucson. They convinced me to purchase a stereo n amp I didn’t want and told me I had to buy a wire harness, a camera wiring system, and the plastics plate that goes around the stereo from Best Buy n Amazon. I had to wait a week to get all parts, even driving far to pick up a part. I drop my car off early in the morning and waited there while they tried to sell me on speakers n Wolfers etc. Then they could not use thisThey quickly got on the computer n started researching what stereo will fit. So it became no longer what I wanted, it was what they said would fit. I finally gave in and said let’s get that one, they told me “ we don’t carry it” you will have to order from amazon. I ask them if it’s from Amazon I need to make sure this is going to fit had two installers in the office one which pulled up on the computer after research and said we guarantee this one will fit. I told him I’m not gonna waste my money buying something that’s not gonna work. I was really disappointed that I couldn’t even get the stereo that I wanted. So I waited another week paid $400 for a stereo and brought it down to their store where they said they guarantee it would fit words from the installers and the associate. A week later, I left after dropping off car in the morning, two hours go by I get a call from one of the associates who tells me they can’t use the stereo after they took everything apart in my car and that it would cost $ 5000 for me to be able to use this stereo which I didn’t even want from the beginning, I was so angry. After all this drama that I had to endure. I faced the manager name Mike when I went to pick up car at that store who was extremely rude, told me that there was no installers that looked up this item and told me that it was not guaranteed. This is Mike manager was not even in the store when I was there, he was on vacation/sick and started disrespecting me in front of customers calling me a liar which made me very angry, and I told him that he should not be telling me that I’m a liar that you guys put me through hell for two weeks taking my car apart twice etc. He first refused to give me my Money back but then after I threw a fit reimbursed me my money for what I paid in that store, but he did not help me with the stereo , the wire harness, wires for camera or the plastic piece. So I got screwed and stuck with these items. Mike did not care about his customers n told me to leave! I was upset I called my lawyer. I then contacted the manager from mesa who now works at the Broadway location in Tucson, met him at the store and had a completely different response than the other store. Manny was very nice and kind. He explained everything to me in detail. He said he was shocked that the other store didn’t do thorough research before asking me to spend that kind of money outside the store. He took the time to do massive research even call manufacturer for my car. He even walked me out to my car to showed me that I had car play with everything I wanted ( I didn’t know) on my stereo that I never knew I had which led me to not even needing a stereo in the first place, that all I needed was speakers. Manny was great at his store and I would recommend him over the Oracle store by 110%! I will be filing a complaint with the corporate office on the audio express at Oracle and the way these men treat you and pretend that they know what they’re talking about but they don’t. it’s horrifying for someone like me a single female who knows nothing about stereos who trusted them to be honest n clear n just taking money. This turned into a disaster and a waste of $800 out of pocket of equipment that I now have to figure out how to return and hope to get my refund back. Be very careful if you’re going to be a customer at that store. I would say take the extra time to drive to Broadway you will get an extreme better care and knowledge at that store. Signed Janet a disappointed Audio...

The whole experience has been an epic failure. I wanted to upgrade my wife’s 2015 Chevy Tahoe so she could have Apple CarPlay. We chose to install the Sony XAV9500 ES. I paid Miguel a deposit of 850 and we set an install date. Brought the truck down to have the stereo installed, left it there at 9 AM. Miguel called me later in the day explaining that they don’t have the correct harness for it and we need to come pick up the truck. We picked the truck back up and figured that Miguel would call us when they had the correct part. A week went by and no calls. Pretty sure they just would’ve kept my money and not called me back until I finally called to inquire. Spoke to Miguel and scheduled an install date. Also discussed that this particular unit requires the maestro data link and wiring harness, so we can retain some of the factory features, We agreed that I would buy the data link and harness for the install. we dropped the truck off for a second time at 9 AM, during the day received many calls that they were having problems with the install due to them, refusing to install the maestro data link and harness. I understand it may be against their policy to install customer supplied parts, but I would’ve happily paid them to install the correct maestro I data link and wiring harness, but they insisted on using their products which do not work for this truck with the stereo. it got close to five and I called to see if it was ready and he explained that they need it for another day. Also told me that now we are also losing the back up camera, but not to worry as he will install new one at no charge again this was a lie. finally picked up the truck after having it there for three days original contract price was 1700. When I went to pick it up it was over 2100 obviously was charged for the camera which was supposedly free. Noticed that the floor mats were dirty, with solder from the installer and they had left tools on the passenger side. At this point, we were just happy to get the truck home as we got home we noticed that now we don’t have access to OnStar anymore a life safety feature that we pay monthly for. called Miguel and asked him how to access OnStar. He told me he needs to talk to his boss and would call me tomorrow. The next day came and crickets no word from Miguel. Tucson, please stay away from this shop!!. My wife lost three days of work and we overpaid for what we got on top of losing all of our factory features lost the Bose amplifier. The new camera they installed does not have the reverse lines.. Now we are having to pay the specialist to undo everything Audio Express did. I believe the owner of Audio Express should reimburse us. absolutely...

Poor customer service. I was gifted a camera system for my RV (not a brand they carry), but was quoted over the phone by Johnny about $100 for an install with a lifetime warranty on the install. Was told repeatedly we want to make you happy so you can bring it back if you have any issues at all. Actual install price was more than $200 which was surprising, but since I had already taken the time to get the RV down there I authorized it. The way it was originally mounted the conduit fell off the RV on my way home. Called to get it fixed but was told it may take awhile since they had some big jobs in the bay for paying customers. They said if I could bring it back and leave it all day Sunday they could redo it. I agreed. I got a call Sunday saying someone else came in for a big job and could I come Monday instead. I said no since I had already picked up my RV from storage and made arrangements for the drop off and moving to Monday meant taking a day off work, getting someone to pick me up, etc. In reality it was less than an hour of work that was required so I wanted them to honor the appointment. They did and I was happy with the outcome. Fast forward about 30 days and I’ve now lost power to the cab display monitor. Stopped in yesterday to see if someone could check connections thinking it was a fuse, or maybe the power, or ground wire that came lose. I wanted to rule those out before possible replacing the display. I was told techs were all busy and wrapping up in an hour, but if I left and came back I would lose my spot in line? Odd they would not set an appointment but okay. I didn’t have a way to leave the vehicle right then so I chose to wait at the store. I waited at the store for just over 2 hours and my vehicle never moved. During this time I watched techs stand around inside talking (for more than 30 mins), techs outside taking smoke breaks, people standing around looking at cell phones, etc. I finally asked how much longer and was told they had gotten much busier since I arrived and the bay was now full of other jobs and they probably couldn’t get to me today. It was only 2:00 in the afternoon, but could I come back on Sunday? What? How does this happen? I told the manager I would not be coming back. I’ve come to the conclusion warranty work must be their bottom priority since they already had my $. I decided to leave. The odd thing is I was thinking of putting a new system in my jeep, and I was originally leaning toward audio express based on install commercials. I was also thinking if the display was bad on the one they installed maybe I would just swap it out to something they carried. Sorry but you’ve lost my...