Orlando Jewelers — Local services in Conway

7/16/2016 = Dropped my prescribe glasses for repairs due to broken right side small screw. Young person there took glass and without any hesitation, he claimed they could repair it. Next day, I picked up my $500 prescribe glasses & the same young person; place the glasses on the counter. Immediately, I notice how filthy the glasses were. Finger prints & lint all over the glasses. Trying to look over the atrocious & deplorable conditions of the glasses, I took a close at the repairs performed. Didn't get any better - During the repairs, they damaged the screw loop all together. Orlando Jeweler used a bigger screw to hold the frame in placed and had to cut the screw since it was too long. During the cutting/drilling phase, they scratch the black metal frame. Now, due to modifications they performed, could not get top and bottom frame rails to match, so glass just moves in frame (loosely). The frame is damaged and the young kid all could say was "at least you can wear them now". Luckily, I had two pairs of glasses. Kid was unprofessional and immature by his sarcastic smack responses. This is family own jeweler, so if Dad did the repairs, he screwed up too. If you want jewelry, Orlando Jeweler might be for you, but if you need repairs, STAY AWAY! STAY AWAY! Advise to Orlando Jewelers - In the future, if you can't performed repairs professionally, just day "NO, we can't performed repairs...

AVOID THIS SHOP!! Fiancé went to get her ring resized and they said they would do it same day. They resize the ring and when she goes to get it back it has a scratch on the band. She lets them know and they fix it. She goes back again to get it and one of the side diamonds are missing. How in the world do they not notice these things before giving the customer back their jewelry? She goes back and they put God knows whatever diamond they found lying around back in. 3 days pass and the diamond they put has fallen out. We go back and they say the one that fell out is NOT the one they replaced and we would have to pay to put another. How are you gonna tell me, the owner of the ring, that I see it everyday, that it isn’t the diamond you put? At this point I tell them to forget about it because we’ve had too many issues with them so we will go elsewhere. So do not bring your business to these people, they have no idea what they are doing and need to find...

Brought a ring left to me by my Grandmother, real yellow topaz set in gold, for repair. They returned it to me with an artificial topaz that wasn't even close in the shade of yellow. All I needed was the prongs built up because they had worn down after wearing it continuously for 30 years. It took them two weeks because the guy who does it was 'out, very sick'. BS! They were waiting for the artificial stone to come in. Now, after only a little bit of wearing it, the ring looks like crap because the stone is nicked, chipped and scratched. DO NOT GO HERE. To the person who unwittingly bought my stone, hope you enjoy it as...