KAY Jewelers — Local services in Conyers

DO NOT BUY FROM THIS KAY JEWELERS – ABSOLUTE NIGHTMARE EXPERIENCE

If I could give zero stars, I absolutely would. My experience with Kay Jewelers in Conyers, GA has been nothing short of a disaster.

I ordered a custom engagement ring on November 14, 2024, which included both the ring setting and a diamond. A few days later, my fiancée mentioned that she might be able to find a better price for the diamond, so we contacted the store immediately. We were told that if we provided our own diamond, they would still send off the setting to be customized, and that this would not cause any delays. Based on this assurance, I purchased a diamond from a wholesaler, which arrived on November 22. My fiancée delivered the diamond to Kay’s that same day—only to find out that they hadn’t even shipped the ring setting yet.

Still, we remained patient. Then, on December 16, we received an email with CAD images of the ring design. Right away, we noticed that the design looked completely different from what we had ordered. The images made the ring look significantly larger than it should have been. I tried to call the store but got no answer, so we went in person. The sales associate there (not Kaitlyn or Alice, who had been our points of contact) couldn’t even confirm if they had properly measured the diamond when the ring was initially designed.

We called and emailed back and forth, and on January 21, 2025—TWO MONTHS after ordering—I finally received a corrected design, which I immediately approved. I followed up multiple times but got no response. When I finally reached someone on the phone, I was repeatedly assured that the ring would arrive before Valentine’s Day.

Spoiler alert: It didn’t.

Between February 6 and February 13, I called, emailed, and followed up four to five times trying to get an ETA. No one could give me a straight answer. I finally went to the store on February 13, only to be told that the ring was still in transit, with no clear delivery date.

At this point, it had been 93 DAYS. Meanwhile, when I first ordered the ring with the original diamond, I was told it would be ready before Christmas. I strongly believe that this absurd delay was due to the fact that we swapped out the original, more expensive diamond for a more affordable one.

This entire experience ruined my Valentine’s Day with my fiancée and made what should have been a special moment incredibly frustrating. Kay Jewelers in Conyers does NOT care about their customers, does NOT communicate properly, and will absolutely waste your time.

Take your...

I cannot believe the treatment my wife received in this store. The only reason I gave them a one star is because you cannot leave a review without giving a rating. The manager Shirley was rude and disrespectful and her sales rep Amanda was unprofessional and not as knowledgeable of proper procedures that she should be. I am a loyal customer and I made several purchases at Kay locations throughout the state. I am a retail store manager myself and I have never encountered such an unprofessional staff. My wife went into the store to make a minor purchase and she was met with attitude and standoffish behavior from the staff at this location. I know that Kay has a higher standard for their employees and I'm sure that other customers would say that Shirley is wonderful and Amanda is great but i feel that the color of our skin played a factor in them treating us as if we were doing something fraudulent or unsavory. My wife has used my card in several locations and she is an authorized user on my account. However she was treated as though she was a criminal being as a series of personal questions that had nothing to do with the purchase. The sales rep Amanda made a mistake account is inexcusable. While trying to validate the authenticity of my account she caused it to close. The sales rep Amanda made a mistake that I discovered through several conversations with Kay customer service that closed my account. However when we reached out to the store they assured me that it was my fault and they had done nothing wrong. Yet that is not the information given to me. I did have to call numerous times to customer service to get to the bottom of the issue that as of today that is still not resolved. I hope that something is done to prevent this from happening again and I also hope that anyone reading this review dare not to purchase anything from that location and that a change comes with the staff...

I recently bought an item at Kay Jewelers in Conyers, Georgia (January 19) and was told my item would be ready in 2 weeks (February 1). I finally got my purchase today, Feb 25.

First the item is perfect. Love it.

My problem was with customer service, (I feel I did not look wealthy enough) first after waiting more than 2 weeks and some days , I was told the item has been there , that they had called both my husband and I with no response. I found out the called from a private number, we were never told about this.

The item was however not engraved she said because the clerk had not written up the proper form for engraving. People make mistakes. I get it. Btw we were told we would not be charged for engraving. I was extremely angry and did let them know it, needed it for an event. I asked that they send it back to be engraved. She called me back to let me know it would be sent back and be ready by Monday or Tuesday (22 or 23) I called on the 23rd and was told 'Your item won't be ready until the 27.This is February. I called customer service, spoke with a very sweet rep who assured me, after calling the store that I would be compensated on the 27th for my long wait.

I was called today, and asked to come get my item. Asked to speak with the manager, who stayed busy the 15 minutes I waited. Finally the clerk came back to tell me I would not be charged for engraving. I informed her that I was not charged initially for engraving, but she kept telling me about refunding the charge. At this point I was ready to yell again so I told her to forget it and left.

My point, good customer service is essential. since I was ready to cancel my order because of this service, and was told it was...