Best Buy — Local services in Conyers

Scheduling Delivery is horrible. I ordered a big purchase in the Conyers store and the representative said the items would be delivered on Sat 1/6 7a to 7p. I got a called from Best Buy Sat 1/6 morning saying the item can’t be delivered again until Monday 1/8 7a to 7p and it will be delivered by Install Inc. Close to 6p on Monday 1/8, I get a call from Install Inc saying they can’t make it because the Best Buy agent on Saturday shouldn’t have scheduled me for Monday because they don’t service my area on Mondays. He said we can come tomorrow Tuesday 1/9 between 12-2p. At 1:50p on Tuesday 1/9, I tried calling back the Install Inc number but it rang and went to a voicemail that is not set up so I called Best Buy to find out what was going on. Really? Should I have to call or should someone have called me to say they weren’t coming?

Best Buy customer care rep was understanding but said there isn’t a delivery showing for today 1/9 and scheduled me for yet a 4th day 1/11 7a-7p. What is going on? 3 delivery dates and still nothing I have paid for have arrived. Is this normal business practice when money has been paid in full?

When it was time to pay, I paid and my purchase wasn’t cheap. Why is it so hard to get what I paid for? As big as Best Buy is they don’t have reliable delivery service? This makes me question if my installation will be done correctly - that is, if it ever shows up.

I have to work to pay for the purchase. I can’t keep taking off these days just to wait around at the house to see if my items will show up. My payment was guaranteed when I walked out the store so why can’t the items I PAID for be also guaranteed to be delivered and installed on the day promised? This is bad business and is very frustrating and it makes me not want to do business with this store and not have a membership with them either.

I see a lot of complaints about Best Buy delivery on Google. Come on Best Buy You Have To Do Better to please your paying customers and members or change your delivery partners because you are looking bad. Is good service...

DONT ITS A SCAM.. I made an appointment with their phone repair “geek squad” to get the very obviously cracked screen fixed. So I went in, and they had me sign s form, and the guy hand wrote some stuff on the back to fill out. Red flag number one: if the company really needed that information they would have a document that stated that they needed that information and it would not be sketchily written on the back of the contract. Red flag number 2: they asked for my Apple ID password and to turn off my find my iPhone, two things which NO CELL REPAIR I have ever been to has asked for, and also made me super uneasy about the security of my phone. I refused to write down my Apple ID password. Do they just had me put it in myself. From what I can tell they disabled Touch ID as well. Red flag number 3: they took my phone into a back room. ALL phone repair diagnostics can and should be done right in front of the customer. My mother, who was with me and had Byron an all-day toad trip, and expected this to only be a 10 nothing (as it usually is at other places) was going to faint because she had not eaten, which she expressed to me. So I asked if it was ok if we left to get dinner and came back. The man replied “if you leave we have to start the process all over again” so we waited. Then the little old scammer lady came out of the Best Buy back-room-o-doom, she informed me that they didn’t have the parts needed to fix it, and that I’d have to go to apple, and she gave me a list of the parts I needed. OH HELL F*ING NO. She was trying to slip in a new LCD and battery, and I know enough about phones to know that the LCD and battery were fine, it just needed a screen. IF YOU NEED A PHONE REPAIR IN THE CONYERS AREA DO NOT GO HERE. GO TO THE OFFICE DEPOT IN THR SAME PARKING LOT, WHERE MY PHONE WAS DONE IN 20 MINUTES AND THEY DIDNT HAVE ANY RED FLAGS. I’m a nice person, never wish a bad date upon anyone, but I sincerely hope corporate closes...

Let me say this about this location. I am not sure if all Best Buy operate the same way so this may just be a one off experience with the Conyers location. First the young man that helped me was great and did an amazing job and that is why they got the one star because he was really nice and professional. However that is were it ends with the good and now let's discuss the bad. 45 minutes in the store and still waiting, asked a young lady working changing out prices how much longer and she said it shouldn't be much longer since I was next on the customer list. Now understand the store is full of customers and you have to put you name on the list checking in when you come into the store. She proceeded to tell me they only have one sales person on the floor and the rest of the workers are doing other assigned task in the departments (stock, price changes, cleaning) not really sure what else but they were not helping customers. That was the sales persons job and he was training someone so it was taking longer to get done with other customers. Finally after about 1 hour and 15 minutes someone was able to help me. Crazy to think someone that came into the store wanting to spend money on two TV's and possibly a iPad Pro with accessories had to wait that long because management didn't care to schedule other sales team members to work or instruct other team members to jump in and help if the store was busy and needed them. I will let you guess how much money that would have been spent on those items that night and why it was so frustrating to me. I did purchase the two TV's but they didn't have the iPad Pro I was looking for in store. I hope they can get the scheduling fixed and I am thankful for the young man that did help me that night. If I need something in the future I will most likely purchase off the internet instead of wasting my time waiting in the store in the...