Great Clips — Local services in Cookeville

I went in and took a picture of the cut I wanted. It was 7:30 pm when I arrived. She cut my hair and dried it with a round brush. When it was half way dry she attempted to stop and let me pay and leave. I told her no, it's still wet. Please finish drying it. So she did. The ends were tucked under and I looked 12 with a bob. I asked her to please straighten the ends so it looked like the pic. She said I'm sorry we don't have straighteners. I said what? So I asked the manager Heather in the booth next to mine and I said tell me y'all have straighteners? All salons have them!!! She shrugged her shoulders and said no we don't. I walked out of there looking 12 instead of sexy. I called back today AND THEY DO HAVE STRAIGHTENERS!!!! EVERY STYLIST DOES!!!!!!! They lied to my face!!!!!' Even the manager! The assistant manager talked to me today and said surely they misunderstood? And I told her no they were too lazy to straighten the ends and they lied straight to my face. She said what do you want us to do? Straighten it for you?? DO NOT WASTE YOUR TIME AT THIS JOKE OF A SALON!!!! This was my first and last time in there!!!! They didn't even offer me a free haircut to come back. They just lost a customer and none of my friends or family will be having their hair done here either. This is the worst customer service I've ever received and when I find a way to complain to corporate I will. This review doesn't even deserve 1 star in my book. AVOID!!!!...

I appreciate the convenience Great Clips offers, especially given the limited number of haircut options in town. The ability to walk in without an appointment is helpful, and the staff are generally friendly and efficient.

However, I was surprised by the cost of my recent visit. I paid $30 for a simple trim that included scissors, a basic cut, and a light beard shave. For a chain that markets itself as affordable and quick, that pricing feels a bit steep.

Another concern is the online check-in system. While I understand the intent is to manage flow, it consistently prioritizes online check-ins over walk-ins—even if someone has been waiting longer in person. That feels backward. In my view, those physically present should not be bumped behind someone who just checked in remotely.

Overall, Great Clips delivers on convenience, but pricing and fairness in the check-in process could use...

The hairdresser I had overstepped my instructions of "shoulder length in back, bangs to match eye height and mid ear length right in front of the ears" and took off an irredeemable amount of hair. I said nothing about the thickness of my hair and about four to five months of thickness and volume was taken off without me being able to do anything (near-sighted so couldn't see in the mirror clearly). I liked the amount I had so I said nothing about cutting that amount down, assuming it would not be touched. Honestly, I my opinion, either be incredibly specific with what you say, covering all the bases of what to do and what not to do, or just don't use the stylist I used. What I asked happened, it was the overstep that made it a very bad haircut...