Staples — Local services in Cookeville

The worst, I went in today to local Crossville store to ship a package. The older gentlemen at printing area was working with someone. I waited for around 20 minutes and there where 4 other employees standing around not working with anyone else they would look at me but Never offered to help me. Did not even acknowledge me, so the gentleman at printing area finished with the customer in front of me and while I was still waiting another person came in. The older gentlemen at printing area came to wait on me with my business took my package and placed it on counter. Then he looked at me and said he needed to wait on the customer that came in after I did he ask me to wait a little longer. I waited another 10 minutes and took my package and left. It is so sad that out of 5 employees at this location that only 1 person could help with shipping a package. I know that shipping a package is not a money maker but being so disrespectful to a customer is showing poor management. I am a business owner myself have been in the retail sales business for over 23 years. The customer should be given due respect no matter what type of business transactions is taking place. It seems that customer service is not a importance anymore at...

Their salesman told me of the features of one of their printers. I bought it, got it home and unpacked it, then saw that he was wrong. I then had to repack it and return it. He caused me 2 hours of work and trouble because he was reckless, as well as too lazy to spend 2 minutes to become familiar with his product.

Their store hours are posted as being until 8pm. At 7:54pm I phoned them to see if they had a printer cartridge in stock. I then had to put up with a recording telling of their website services, which was a useless, intrusive waste of my time. Finally, another recording came on. It said they were closed--5 minutes early. They are lazy and inconsiderate--cheating their company in addition to inconveniencing customers. I will now order off Amazon.

Conclusion: Bad Management. I would have given them only 1 star, but that rating is...

Very Impressed with Jennefer Willard and Jared. Two times now they have gone above & beyond to assist me and to make sure I was a VERY SATISFIED customer !! Back in the fall Jared drove all the way to Crossville to pick up 4 executive chairs for me (I hope he was reimbursed for the gas & time??) Then he and Jennefer assisted in getting those chairs DELIVERED to me in Cookeville.... without a delivery charge and to make me a VERY happy customer. Then this week Jennefer went out of her way to make things "right" for my purchase of another executive chair. She should be recognized for the OUTSTANDING customer service and great positive attitude she gives. It is truly a joy to know that she will always assist us with our business needs. I am a dedicated Staples fan as long as I know I can depend on the two of them. (Sure does make my life easier!) Thank...