Ruggiero's Ace Hardware - Coolidge — Local services in Coolidge

As soon as I walked in and started looking at the aisle signs a young gentleman came right over to offer assistance (very refreshing!). He assisted me by escorting me to the aisle I needed and showing me the products available. All in all I was in and out and got what I needed (which by the way was an Ace brand) in a matter of minutes. The product is working fine and a lot better than the original. Ace will be my first stop in the future when I need hardware, thanks to their excellent customer service!

Update for another visit on 06/18/20, noonish. Unfortunately customer service was not at work today. I was totally ignored from the time I walked in and wandered the aisles looking lost The team members would look at me and then look away continuing on with their work or just chatting among themselves. Not sure why the big change. Gonna give Ace a break and stay away for now. Didn't feel welcome...

I'm not a frequent shopper here. Went in about a year ago and couldn't find anyone to help me so I left. Tried again today and as I looked for one of my items one of the managers was literally begging a group of employees to do their jobs. When I did find an employee just standing in an aisle doing nothing - probably hiding from the manager - she gave me a choice of two aisles to look for another item. Didn't want to help me find it, just "I know it's in one of those 2 aisles." I didn't find it in either aisle and complained about it at the checkout. The lady there started yelling at me and said, "We deal with people like you every day." Well, duh! Of course you do and it's very clear why. Your so-called "help" isn't helpful and your manager can't get them...

I tried looking for someone around the area to help me find a lock for my mailbox, I had a few questions no one to be found. Then I found the guy that was probably in charge of the section (I only say that bc he was sitting at the desk by the locks) called him twice excuse me excuse me no answer even a lady that was walking by noticed I was trying to call him and she just kind of smiled like, Wow. He was too busy on his cell phone while looking at TMZ on his work computer... Priorities I guess!! anyways I should have went to Home Depot instead of this "convenient" ACE Hardware I probably would have got...