Verizon — Local services in Coolidge

Traded in my phone for the new iPhone 17, I also wanted to trade in my apple watch and get a new one, was told the new watch would be free with my new plan and extra $30 per month for the phone and pay around $157 the day of. The lady assisting me input the wrong information which took over 2 hours to fix and get my phone and watch and actually had to pay $204.45 in store. Now, I got a monthly bill of $408 from our original bill that was under $300/month. Spent over 1 hour on the phone with the 833-Verizon to fix my bill because my account is all messed up since she kept adding and removing lines from my account, did not apply the promotion (per the phone rep) the problem is still not resolved and the 833-Verizon rep is still working on it and will be calling me back. Very displeased with this location.

Edit - escalated situation with District leader as recommended since their store manager mentioned he would call back on Wednesday and didn’t...

Ive been experiencing some major issues with my bill for 4 months now. Ive been on the phone with customer service soooo many times. Issues would be corrected then a few days later everything would not only revert back but then add additional items. Anyway, I finally decided to speak to someone face to face. I walked into the store in Coolage and met Lillian. She listened, she emphasized, she dove straight into my account and found sooo many things I didnt even know of. Lillian was able to get my account where it was supposed to be until 4 days later when the exact same thing happened. Unfortunately, I was flying out that day for 2 weeks... upon return I go to the store again and Lillian once again just dives right in. Talk about customer service. Now my account is adjusted and saved. She knows her stuff. She's excellent with customer service. Thank you sooo much for...

Ive been having signal issues with my S23 Ultra for a while. I decided to go into a store for assistance. After entering the store at 1427 N Arizona Blvd in Coolidge Az, Kiesha M started to assist me. She helped me trouble shoot the phone, double checking the e sims and other systems to try to find the issue. Unfortunately it was the hardware issue on the phone due to me dropping it. Throughout the headache of a process with filing an insurance claim, Kiesha made it seem super easy, was very patient, and was very hospitable. I would recommend working with Kiesha anytime you need assistance...