Carhartt - Riverdale — Local services in Coon Rapids

My wife and I both work in professional retail sales, and have for a number of years. We had a very genuine conversation after visiting here today and came to the conclusion that it was probably the worst sales experience we have ever had. We walked in, and all of the employees were talking with each other, which in and of itself is great! It's good to have employees that like each other. However, we were only greeted with a, "Welcome in." and nothing else. Typically, one person should break off from the group and ask if we need anything. We walked around for about 10 minutes looking at the products, and then the next shift of employees came in. My wife was looking at overalls and sweatshirts, she had samples of both in hand. Someone in the next shift immediate comes up and asks if my wife wants her to bring her items to a fitting room, and she accepts. Another woman who saw this interaction came up to my wife and said, "If you're having trouble with the height of the overalls and getting them on we also have a stool you can use to pull them up, otherwise the fitting rooms are just down to the right." As she is finishing up, the original employee comes back with a random pair of pants and says, "I really think you should look at these, I'm short like you, and I thought I would hate them at first, but they look really good on me, so I know they will look good on you." A. I don't know why the employees kept on bringing up her height, I thought it was weird, and so did she. B. Going from zero offer of assistance to getting double teamed was jarring, and did not flow well. C. It is basic sales skills that you should qualify the customer, ask what they are looking for, observe what they have already looked for, and THEN make a recommendation. The first girl that brought the unasked for pants definitely seemed new, but if she is that new, then she should have shadowed for longer, and had another employee shadowing her when she was engaging with customers on the floor. The fitting rooms also had the worst mirrors we've ever used, and the worst lighting possible. It was borderline mood lighting. I hate to be so negative, but frankly I wanted to just order everything online afterwards because of how bad it was, but I want to support brick and mortar as much as possible. I will future reference be shopping for their products at locations that just carry the products. I will never walk into another one of these...

Back in December, I ordered 10 pairs of Carhartt pants in my usual size. This was my first time buying Carhartt since they introduced the new sizing options (slim, regular, and loose fit). Unfortunately, all the pants arrived about 2 inches too long.

Determined to find the right fit, I recently made the trip to this location with my giant box of pants. Traffic was awful, and I only arrived 15 minutes before closing. Despite the late hour, the employee working there, Chris, couldn't have been more helpful.

Chris was incredibly patient and understanding, even though I showed up last minute with a large box of pants to exchange. He took the time to explain the new sizing options and helped me find the perfect fit for me so I could order from their website since the store is about an hour drive for me.

He even went above and beyond by explaining their free zipper/button and repair program – something I wasn't aware of before. I never felt rushed, even though I ended up leaving 20 minutes after closing time!

This experience is a testament to the great employees at Carhartt. Chris's kindness, knowledge, and patience made a huge difference in my shopping experience. Highly...

So I came here looking for a coat. I love Carhartt products, they are amazing and last a long time. However, I became concerned after entering the store and was greeted by a salesperson asking if I needed something. I kindly said, "I'm just browsing. If I need something I will let you know." They said “ok” and that was that, or so I thought.

About 3 minutes later the same sales person came back, stuck to me and continued to be my “helpful” shop assistant. In fact, when I looked around, not only were there other people in the store but it was also obvious that there were 2-3 other sales reps hovering around me. Just to prove I’m not paranoid about this, I asked my “shop assistant” if he could go to the back and find a size for me and not ONE minute after he left for the backroom, I somehow acquired another “helpful shop assistant”. As I said there were other customers in the store, however the only difference between myself and other patrons of the store.....I'm not white....