T.J. Maxx — Local services in Coon Rapids

This isn't about your store. Your store is okay. Your environment for customers is okay. Although the rest of the companies out there need to educate your particular location about company policies as a whole. Let what you took from those you hired and fired on the spot be a warning for others as well as a learning experience for yourself. You're unprofessional, get that right. Your employees, should wear a name tag, all jokes a aside there is a time for that and a time when you should be serious with your employees. That wasn't the time for that. I was there for hours and not paying someone for a job they thought they have is inexcusable. It's a problem when family depends on money never act like it's a drop in the whole. Learn how to talk to someone professionally. Even when leaving messages. This will help you in the long run. TJ-MAX, HOME GOODS

New policy as of June 1st, 2018. You cannot return product for store credit without receipt if the sku is not in their system anymore. If you shop at any of the TJX brands(TJ Maxx, Marshall's, Home Goods), you know they don't have any consistent skus as they buy slow moving product from other mass retailers and manufacturers to sell at a discount to us, so their skus are always changing(primary reason most of us shop there?). Poor policy if you just want store credit and didn't save your receipt(the $9.99 socks I was trying to return are a gift, so asking for the receipt isn't the most polite option for me). Manager, Chad, would not make a one time exception to this new policy to a 16 year loyal customer. Very disappointed with the policy, but more disappointed with the manager, Chad, of this specific store and his attitude in not keeping a loyal customer happy. This is why Amazon(and their customer centric values) is wiping brick and...

On April 26, around 5-6 PM, my experience at the jewelry section was disappointing. The employee whom I believe was Katie (I’m not certain) was unprofessional. I was patiently waiting while she helped another customer, and overheard her complaining about people trying on jewelry and not buying, saying her mom raised her better. When she finally helped me, she dropped the bracelet on the counter as I extended my hand to take it. Feeling her negative energy, I left to browse elsewhere.

Later, I returned and was helped by Barb. She was polite, attentive and even helped me try on bracelets something no T.J.Maxx employee has ever done before, and I shop there all the time. Barb...