Mattress Firm Coon Rapids — Hotel in Coon Rapids

I was so impressed with the customer service my mother and I received. From start to finish everyone involved was on point, knowledgeable, and kind. John was absolutely going to make sure my 84-year-old mother got the the best mattress choice based on her needs, and budget. John asked questions about her sleeping habits, back pain, and many more before making suggestions. He insisted she take as much time as she needed while testing the mattresses to make sure she felt really confident with her decision. Not once did I sense anything from John other than a desire to share his knowledge so we could make the best decision. No pressure, No upscale tactics whatsoever. Thank you for that! DELIVERY- A big shout out to the fabulous delivery crew Jvoani and Reggie who had nothing but big smiles all while lugging heavy mattresses. Believe me I have had a few not so happy, not so respectful of your property deliveries in my time.. and these guys shined! They both definitely added to the whole experience being a piece of cake! I highly recommend this store for your mattress purchase. I won’t go anywhere else after...

Second time back! We went in to buy a new mattress and adjustable base for our 18 yr old son since they were having a great sale. Casey was the only person working and made sure everyone was getting help and was very nice! He helped our son find the perfect mattress, pillow and we upgraded the power base. Casey answered all of our questions, shared great info about sleep positions and quality of sleep with our son. Delivery is set up and they'll take the old mattress! He took the time go through all of the pricing and discounts and explain delivery timing, etc.

He knows his stuff! Thanks so much, Casey!

All in all, a great experience! My husband and I bought our bed there a couple of years ago with the upgraded power base and we love ours too! Had great service! Next bed purchase will for sure be at...

Lovely service and left with an awesome bed. Knowledgable staff, although I can't remember his name (Brent, Brad?) I explained what I was looking for when I walked in and he brought me around all the beds that fit what I was looking for. I bought a Beautyrest Black Memory Foam bed, with next day delivery! I've never heard of next day deliver, ever. True to their word about 24hrs after I bought my bed it showed up at my home. It also came with two free pillows, which I exchanged for memory foam pillows, so I got a bit of a discount on the foam pillows; and a free mattress protector. The bed is super firm, which was what I was looking for. Its like sleeping on plush hardwood flooring, which may not sound like a compliment but it truly is. I haven't slept this well in years. Thank you...