Dey Distributing — Local services in Coon Rapids

I called Dey over the phone to order a motor for my broken down washing machine. They had to get the part from the Vadnais Heights location, which is literally 12.4 miles from them.

The next day, they called me to inform me that I should pick up the item. At that time, I remembered to ask them their return policy. If the motor didn't work, I wasn't going to buy the an additional $180 piece to make it work. The machine only cost $500.

At this time, he informed me that there are no exchanges on electrical parts. At this time, I decided that I wanted to cancel the order. This is where it gets good folks...

He tells me that it's their policy to not return electrical merchandise. My response was, "I havn't taken owership of it". He said, "Well, It's yours. We don't return electrical items.". Again I said. "But I havn't taken ownership of it".

I was speechless and all I could say was, "That's a horrible business practice!". He proceeded to argue and say that because they sell to distributers, he wouldn't be able to sell that part to anyone else. At this point, I am thinking to myself that this guy is slow or retarded or something. I again said, "I HAVN'T TAKEN OWNERSHIP OF IT YET!!".

Then he turned around and talked to some guy behind him. When he came back he said he could refund my card, but he'd have to charge me a 20% restocking fee. This business is full of garbage.

If I had taken ownership of the motor, I can see not allowing me to return the part. I mean they can't guarantee what happens when it leaves their possession. But to actually try and make me believe that they can't resell the item when it hasn't even left their possession is rediculous. Either they are morons or they think their...

I went to the Vadnais Heights location. Looking for a part, let's call it X. I tell the disaffected kid behind the counter what I'm looking for. He goes to the back and 10 seconds later comes back with something that isn't what I want. I tell him "I believe I saw the part on your website". He says "You got a part number?". I say "No, but I'm pretty sure I saw exactly what I want on the website". (The website meaning Dey's website). He says: "Well, I can't do anything without a part number". I say: "Well, can I use your computer to search the website:" He says: "No. I can't let you use my computer". I say: "Can YOU search the website?" He looks at me like I am asking him to do some tremendous amount of work. He finally brings up the Dey website, tries searching for the part X, but can't find any that would work. He then asks me what I searched for....At this point I wasn't buying anything from the disaffected little puke behind the counter, but I persisted. I tell him what I thought I had used for search terms, but to no avail.

Maybe just maybe, Dey management should school their SALES people behind their counter on how to actually sell their parts without being rude, lazy, disaffected azzholes.

I will never buy anything from this place.

Shop for what you need online and just pay the...

Unbelievable I bought a $139 gasket for my home washing machine 2 months ago, which was $80 on Amazon. I went in today with the unopened box and the receipt In which case the store clerk and the manager told me they would not return the item because it has been over 45 days, not only that they would not even give me store credit. The excuse was the computer would not let them do it. I have been coming here for my business and home for years along with referring my customers here. I will never refer or do business with this company again. In this day and age where customer service is one thing that you can do to separate yourself from the competition you have failed. Especially when your competitors are willing to do so for a much...