Slumberland Furniture — Local services in Fridley

I was not overly impressed with my experience mattress shopping and sofa shopping. Having said that, I did find what I wanted and am happy with my choices, and the prices. The salesperson helping me with the mattress neglected to point out that without a low profile foundation, I’d need a ladder to climb into bed. Yes, an exaggeration. The plus is that they changed it out without a problem. When I noticed an immediate problem with body heat retention with the new mattress, I researched the problem and found that it is indeed a thing. Shane, the manager, when I approached him with the issue, denied that there is a correlation with body heat retention and memory foam, instead insinuating it was my personal issue. In an effort to explain to him my research, he continued to put it back on me which was frustrating as I knew he either 1) wasn’t hearing me or 2) didn’t want to admit that his salesperson neglected to give me good information regarding different types of mattresses. Ultimately, he gave me a tip regarding sheet fiber (polyester makes for warmer sleep and natural fibers cooler) which I tried and the issue has greatly improved. It’s frustrating when a sales person doesn’t just admit that their customer really is correct this time, lol!! The fact they have a 120 day trial period is wonderful, although it’s not completely free: $100 restocking fee, requirement to buy a mattress cover from them ($79), plus delivery fee again. With the lazy boy sofa there is a protection plan whose cost is a sliding scale based on item price which I did purchase. 5 year extended warranty and if not used, it’s refunded. We will see how that works. Overall, I would shop here again with the awareness that I need to do more independent research and rely less on sales...

I had purchased an adjustable base and 2 Tempurpedic mattresses here last year and spent over $5000 on the purchase. I did not know how long it would take to "break my mattress in" but after a few months I started waking up in pain. I slept on my husband's mattress which was memory foam and softer than my mattress and realized that his was a better fit for me. I reached out to Shane who was the salesperson we had dealt with when we purchased the mattresses. We were a week past our trial period which was supposed to be 120 days after delivery, but I was hoping they could help by allowing me to change the mattress anyway. When I reached out to Shane he told me that we did not purchase mattress covers from Slumberland and therefore we did not qualify for the trial period! He never mentioned this when we purchased the mattresses and seeing as how we spent over $5000 on the mattresses, why wouldn't we spend a little extra to qualify for the trial period? We had purchased mattress covers off Amazon before the mattresses were even delivered because we wanted to protect our $5000 purchase. We asked to speak to a manager and he pretty much called us liars because he stated that he "was confident in what Shane told him"! If he had said no based on us being past the trial period then I would have been okay with that, but to say no based on the fact that we did not purchase mattress covers from Slumberland even though we were not told we HAD to? We had even asked about this and no mention was ever made of it. This is such horrible customer service especially after spending so much money for our 'forever' mattresses. I always feel like I'm dealing with used car salespeople when going to buy furniture. I will never be shopping at...

Brad was AMAZING!! I went in on Wednesday and was hesitant to buy. He answered all my questions and even checked the warehouse to make sure the items I was considering were in stock. I came back Saturday after going to 4 other furniture stores to look and he remembered me as well as helped me wrap up the sale of my sectional, which will be delivered this upcoming Wednesday!!! Thank you so much

Update: After buying my sectional and thinking all was well the incorrect one was delivered to me last week. I was upset of course, but thought “hey you know what it was an honest mistake”. I called the store got it straightened out and a date was set to have the correct one delivered. During this conversation I asked “what if I decide I want to keep this one”, I was advised to just call by Friday. On Friday I called and advised I wanted to keep the left facing chase sectional that was delivered incorrectly the first time, but a new one needed to be delivered because the one I had was damaged (unknown if this happened in the warehouse or dying set up). I was told a manager would contact me. Saturday I get a call from the manager and got a new delivery set up and thought all was good. Today 3/12 the new delivery comes and guess what it is the wrong sectional AGAIN!!! This is the 2nd time I’ve had to adjust my sleeping hours to be up for a delivery that was incorrect and make sure my living room was clear of decor. Yet again, called the store and was only met with the manager telling me I needed to send a picture of the sectional I have now as if I am unable to tell my left from my right. Oh yea and they would contact me to set up yet another delivery! I am so unsatisfied with this experience...