KAY Jewelers — Local services in Coon Rapids

I went to this location on February 7th with my Mother In Law because she wanted to purchase a few items for herself. The woman who helped us was very pushy. Anything my mother would look at, she would ask constantly if she wanted to buy it and would go over the sales. We must of heard about "sales" at lest 10 times. Once my mother was finished purchasing her items, I asked the sales woman if she had any recommendations on how to keep my wedding set clean, since I have well water at home. She recommended that I had my ring sent out to be recoated. I agreed since my husband had purchased the extended warranty on my ring. The sales one woman noticed that my ring would flip on my finger and asked if I would be interested in having something put in my ring to make it not flip. I asked about the charge and she said it would be free since I have the warranty. So, I agreed. My promise date to get my ring back was today, February 22nd. I called into the store yesterday, February 21st to see the status of my ring and was hoping it would be back early. I spoke to Amanda and she said it was still at the other location and that I needed to agree or decline on the ring setting. I explained what the sales woman said to my mother and I and she said no, it would be an extra $1000 to get that in my ring to make it not spin. I declined the service. I asked on when my ring would be back because my paperwork says PROMISE Date 02/22/2020. She said it would not be back until the 25th or 26th. I was upset at this point and said firmly my paperwork clearly states the 22nd and no one ever called me about the service on my ring. She then stated she would contact the company to see if it could be shipped over the weekend because apparently they don't get shipments in on weekends! I was told I was going to get a call back by the end of the day yesterday, but no one ever called me back.I contacted Sam, a manger this morning and explained everything that happened and all I received was excuses. His first excuse was "oh they were so busy since it was Valentines Day" Then I was told that the date on my paperwork is more of a "Estimated Time" when it would be returned to the store, even though my paperwork it clearly states PROMISE DATE. I complained about the service I received from Amanda and never hearing back from anyone in the company, once again got an excuse that sometimes their phones don't call out properly. My husband has spend a good amount of money at this store, my wedding set alone was $5,500 and I have many necklaces and earrings from this store as well. We have been shopping with Kay for the past 10 years, but after this experience we will no longer shop here. They want to take no responsibility on...

I love this location!!!! The store manager Sherri helped my fiancé and I months ago after an online order for my engagement ring went horribly awry…Sherri made the efforts another location wouldn’t. She not only made things right, but turned this bride to be’s fears and tears into smiles. All the staff is great, but giving another shout out to Desiree, who over the last few weeks has helped immensely in finding my wedding band for the upcoming nuptials in August.

Desiree cleaned and inspected all our jewelry (and we have a lot-the tray/holder was full between what we own). As we browsed, I asked if she could look up a ring I looked at awhile back. She didn’t have that in stock, but let me look at and helped me find a gorgeous wrap/enhancer for my engagement ring. Due to the unique pear shape and halo, we thought it may need a custom design. Desiree’s attention to detail and how easily she picks up on a person’s style is only part of what makes her a great person to buy jewelry from. She is patient, funny, personable and I couldn’t ask for better service if it was from her manager Sherri! We will never go to another location again, unless we are just window shopping and have this store do our order-their service is...

Went in to have my husband's ring re-sized. Had to wait about 45 min. It was a busy Saturday. Fine. They took the ring and I paid. They said it would take 2 weeks. My husband was told they would call or e-mail when it was ready. Two weeks plus, no word, so we stopped in since when he called, no one answered the phone after 4 attempts on different days and different times of the day. When we went back again, we waited over half an hour to be helped with one of the salespeople stating, "Where were all of you when it wasn't busy this morning?". I rolled my eyes and said, "working". We finally got helped and lo and behold, his ring still was not in and it ended up being over another 2 weeks before it was ready. My husband NEVER got a call or e-mail when his ring came in. He had to call to find out it was ready. A little communication would have been nice. We asked why they never answered when he called and they said, "we can't answer the phone when we are showing diamonds". No apology. Perhaps a voicemail system would be a good investment to get back to your customers when you're not so busy. We went there because it was closer to home than where I had gone to a jewler in the past. What a mistake. I won't be going back to Kay...