Dishonest and unprofessional. I wanted my fiancée's engagement ring resized. We were given an estimate and told it would be ready in a week. A week later, they told us it would take another week and we found out they don't have a goldsmith: it had been shipped out of state to Washington. Another week passed and it still wasn't ready. All in all, it took 3 weeks to resize a ring. What's worse, it wasn't even properly sized and the staff to blame it on the ring being "top-heavy". They also pretended they had told it would take 3 weeks. The one star is because they did agree to provide a refund. We went to Jurgens Jewelers shortly after and had it sized perfectly in under an hour. Don't waste your time and money with...
Read moreI have been a customer for Harry Ritchie’s since the 1970’s…I love all the jewelry that I have from them ! Recently I had to have some ring’s repaired ( wear and tear) and I had a watch needing a new crystal , wonderful job they did on ALL my jewelry !!! The employees at this Coos Bay location are so friendly and helpful, I would definitely recommend them to everyone needing jewelry repairs or just wanting to purchase something for that specific someone in...
Read moreWonderful place found a ring I liked and then came back after the sale. They took the time to find the ring I wanted and they ordered it and it was in way before they told me it would come in. The were so patient with me on this ring to help me make sure it would fit and not hurt my husbands hand. The ring is very beautiful and fits my husbands finger and...
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