T-Mobile Authorized Retailer — Local services in Corinth

I am writing to formally express my dissatisfaction with the service my husband and I received at your store on March 12th and 13th.

On March 12th, around 6 PM, we visited the store to port our service from Verizon. Tobi, the representative assisting us, was extremely kind and helpful throughout the process. We also traded in our phones, but since my old phone had “Find My iPhone” enabled, Tobi advised us to disable it at home and return the phone the next day. She did not mention anything about requiring an authorized user for the return or a shipping label being delivered specifically to the authorized user.

When we returned on March 13th to drop off the phone, Tobi was not there. Instead, we were assisted by Mike and another female employee who was also present on March 12th. Mike asked for our ID, which we provided, but then informed us that he could not access the account because we were not authorized users. This was confusing, as Tobi had accessed the account the previous day and even spoke to the authorized user over the phone. Since we had only ported in the day before, it was unreasonable to expect us to be listed as authorized users immediately.

To our disappointment, the female employee with curly hair was extremely rude and unprofessional. She began shouting at us and even used abusive language, which was completely uncalled for. This level of hostility was unacceptable, and it made us feel highly disrespected as customers.

We request that appropriate action be taken against these employees for their unprofessional behavior and inconsistent information. Either they are not properly trained, or they are deliberately making the process difficult for customers. Given our experience, we strongly discourage others from visiting this store unless improvements are made.

I appreciate your prompt attention to this matter and look forward to...

So in order to change my phone number... On a prepaid. I had to present private documents to the employees they had no right to see as this was a request my attorney asked me to complete. I HAD TO PRESENT DOCUMENTATION. From a federal case. That was none of their businesses! To do so!! This was a violation of my privacy!

Knowing this needs to go public as I'm posting the whole thing on my FB 🧐. I started to record the situation as all minorities have to do now so RACIST can't lie. Kaitlyn and Leah or the skinny Hispanic lady didn't know how to even change it as customer care obviously had to walk them through it.

As Kaitlin or Katlyn realized I was recording, she grew a little irritated. Ties to get me into an altercation but I kept a nice time, smiled... And kept recording. She then says it's illegal for you to record in this store... Well my young Karen in training. Texas is a one consent state on recording. 💥💯🔥. Please tell your manager to reach out as I'll need an explanation for what I RECORDED you both doing. Improperly trained young Karens in training.

So embarrassed I had to to show them my personal federal documents. As I had to record the fact that t mobile insisted I show this. Mostly in part because the 2 employees who clearly didn't know how to change a prepaid phone number too made this funny. Lala or Leah whatever, kept asking me to just get an all new account which would've cost me money... 😂 Nice try. Meja. 🧐Your entitlement and who your pops works for means nothing to me. Understand? T mobile.. you've...

If you all are planning to go to this store, think twice on the other store near by because you might get s better costumer service than this one, and better options, this is my story. I waited about 45 minutes in the store. Finally whenever they decided to what are you here for, it was a Mexican guy, very skinny, pants dropped all the way unto the floor and not wanting to help at all. I wanted to get the Iphone 13 green color to be told they don’t have it in stock, with no other options other than “do you want the blue”. I’m about to pay 1,000 dollars for something that Indont want ?? What are the options, no other options were offered. I asked if there was any discount since I didn’t want it a blue and well with 100 dollars less I would have gotten it, and he could have a good sale either way. So I left and called to another store near by, exactly 0.4 miles away from this one and a nice lady talked to me and told me that they also didn’t have it in stock but they could ordered it and be there by tomorrow, wow what an options the other store gave me. If you all are planning to go to this store, think twice on the other store near by because you might get s better costumer service than this one, and...