AutoZone Auto Parts — Local services in Corinth

I had a absolutely terrible experience with the manager Lloyd today after having an emergency. Two days ago my tire went flat and I was able to make it to AutoZone and I was getting my spare to change the tire, to add to my terrible day I proceeded to lock my keys and FOB inside the car. I went in and talked to two really decent, kind young men who took my name and information and said it would be okay to leave the car there a few days. As it turns out I needed to leave it there until Sunday. I asked the manager on duty if it would be possible to come get it this weekend. He said yes as long as I got it before Sunday. This morning I get a call from Lloyd. He informed me that the car was going to be towed and I needed to come get it. Not only did he have no empathy or professionalism, he was very rude. I have had two strokes and I have two tumors on my adrenal glands, and while I'm not begging for sympathy, just a little decency would have went a long way. I went there and spoke to Lloyd and he was just as rude in person. Not only did he not even ask me for my ID, as I told him I was going to attempt to get into my car, I asked him if there was any wedge there to help my pry my frameless window open. I wasn't looking for a gift, I was looking to purchase anything and just get any helpful advice. Once again he was rude and so unhelpful. AutoZone is a great store. Every employee I talked to showed great customer service, unfortunately the manager, in my opinion needs to be trained in customer service and he can learn a lot from the young men working for him. Again the store is great, the manager was...

I visited AutoZone today to purchase a large order of brake pads, rotors, and a right passenger-side caliper for my truck. Upon entering, I was immediately greeted by one of the employees — a tall gentleman with glasses and a bald head. From the moment we started talking, his professionalism, politeness, and in-depth knowledge stood out. He took the time to explain the “limited lifetime warranty” offered on their brake pads, which was something I didn’t know. As we progressed through the conversation, he also provided detailed explanations and troubleshooting tips regarding my parts, breaking everything down in a clear and easy-to-understand way. What impressed me most was his ability to share technical information while keeping the conversation approachable and engaging.

Initially, I was a bit hesitant about spending $600 on parts for my weekend project, but by the time I left, I felt completely confident in my purchase and my plan for the repairs. This gentleman’s demeanor was not only professional but also genuinely helpful, which made the whole experience smooth and enjoyable. To top it off, he even helped me carry the heavy parts to my car, which I truly appreciated. Employees like him are rare, and it’s clear he’s an asset to this location. I hope management recognizes his leadership potential because his level of service sets a great example for others. Overall, it was a fantastic experience, and I’ll definitely return to this location in the future.

**For the store to reference my visit, the receipt number was: 03540142197121724, Transaction...

John Scott is an assistant manager of this particular store. I stopped there to possibly purchase a battery, and when they did not have the one I was looking for he informed me where I could get it and then shook my hand and thanked me anyway for stopping at his store. The kind way in which he treated me was impressive. I then went to about 5 other stores all the way to Denton looking for a battery and I must say the treatment was less than favorable. The desire to meet my needs was no where present. I stopped and said to myself, even though Auto Zone did not have the battery I was looking for, Mr. John Scott certainly was the type of person I want to deal with. As I entered his store he looked at me and said, " talk to me. You need a battery." I soon left there in a few minutes with my car starting up immediately again. I wish there was time to tell you all the other things that happened which were a positive impression, like he refused a tip for installing my battery saying "having you as a customer is more important to me than that." I will drive 50 miles out of my way to purchase any item I need that this Auto Zone store offers. If there were only 100 more people in this entire world like John Scott, this world would be an amazing place to be a part of. Thank you so much...