AT&T Store — Local services in Corinth

Dzero syars i woukd give if it would let me. Do not use this store. I bought a phone on 4/23/24 and added a line on the account. On 5/20 my phone was shut off and blacklisted. I went back to the store on swisher and they sent me to a corporate store. This after many calls to customer support. Corporate store said the store on swisher had given me the wrong phone and they would have to fix it. Again I went back to this store and the guy chris said everything was hood I had the right phone. I had to beg him to call the corporate off which he finally did and there it was determined that they had given me the wrong phone and the serial number didn't match. The clerk that sold me the phone? (RYAN) SAID SHE REMEMBERED SELLING ME THE PHONE. THEN THEY TELL ME THEY CANT DO ANYTHING THST THE PHONE ON MY RECEIPT WAS SOLD IN Grandbury and I would have to go there. Said since the phone doesn't match the receipt that I don't have proof of purchase. I have been without a phone now since 5/20. This was a mistake on the store at swisher. I am still bring charged for the phone on my bill yet I have no phone. This store is the worst place in my 65 years that I have ever done business. Do yourself a favor and are sure when u buy an att phone that you do it from a corporate office cause these people are straight incompetent and will not take care of you even if it's there mistake. I will be filling a complaint with this store and att but in the meantime I have no phone service that I am still paying for. DO NOT PURCHASE A PHONE FROM THIS STORE YOU MAY...

One Star is a joke. This store should be in the negatives. Bought a phone here and it has been a nightmare. The clerk had problems activating the phone do she pulled another one and dud something with the Sim cards idk but in doing so gave me the wrong phone which ATT has since shut off. Going back to the store Chris at first said nothing was wrong with the sale. I had to ask several times before he would call the corporate office. So it's been determined they gave me the wrong phone. Chris got in his head that the phone on my receipt was returned in Grandbury which is not correct. Ge actually told me I would have to Drive to Grandbury 2 hours away to resolve. Ryan who sold me the phone remember me and remembered the sale. I spent two hours on the phone with ATT yesterday and it was determined that both phones where in store. I understand mistakes can be made but this store is unwill to check their inventory to maybe see if the phone on my receipt is still there. I am stuck paying for a phone that is worthless and can not be used and these incompetent employees and store owner are doing absolutely nothing to resolve e my issue. One thing I've learned is if you by instore make sure it is a Corporate store and not just a franchise store. If it's not a corporate store and you have an issue you will not get the support off ATT. To the store owner...this is not over. I intend to call every local...

Here's my REAL review: I believe an associate at this store posted a FAKE review under MY ACCOUNT. My fake review shows posted an hour ago, the owners reply was 58 mins ago.. I went in to trade in my old phone and let him factory reset it. Should only take 30 seconds max, right? I was there for at least 5 minutes. Weird. He also asked me to type in my password 2 or 3 times, which I find odd. I call the store and ask the lady who answered if it was him. She said she'd ask him and put me on hold. She comes back and immediately asks "can you delete it?" I say "idk what that has to do with anything. Did he post it?" To which she replies, "he says it wasn't him" so I say "so then someone else has my account information." She says "I wouldn't say that. As long as you can delete it, I wouldn't worry too much about it." WELL OF COURSE I'M GOING TO WORRY ABOUT IT IF SOMEONE HAS MY ACCOUNT INFORMATION!!!!!! IF I COULD GIVE 0 STARS, I WOULD. AVOID THIS STORE AT ALL COSTS!!!! I've attached photos of the fake review...