Hand & Stone Massage and Facial Spa — Local services in Corona

Wow! Just Wow! I’ve been going to Massage Green Spa for 5 years now because of Aesthetician, Christina! Christina is BEYOND FANTASTIC! I understand that Massage Green Spa sold their business to Hand & Stone Massage. But to my surprise…. I learned an unpleasant reality today from their new company.

I’ve been trying to get a hold of someone for the past 3 weeks now to set an appointment with Christina as I live in SF now. Finally, after 4 times today, calling and leaving a VM, working with their stupid text AL (useless), I finally get a hold of AM, Dorian. Now, I recognize that it’s not Dorian’s fault for the information he gave me via telephone. But what he communicated to me is COMPLETELY UNACCEPTABLE and VERY BAD BUSINESS. Under Massage Green Spa, I had purchased one 1-Hour Facial and two 1-Hour Massages. To my surprise, I no longer have these services. What I have is a “face value” of 3 gift cards, total amount of $209.90. With their “Introductory Facial” priced at $79.95 and “Introductory Massage” at $79.95. I basically would have to pay an additional $30.00 to have the SAME GIFT CARDS. WTH!! How is this acceptable?!? What customer is going to stay loyal to Hand & Stone after this? It’s super unprofessional and bad business. I’ll definitely make a trip from San Francisco to Corona JUST to use my ALREADY PAID “gift cards.” ATTN: Hand & Stone Corporate, you definitely lost my loyalty and business. DEFINITELY DO NOT RECOMMEND! But, if you do decide to get a facial, HIGHLY RECOMMEND Aesthetician, Christina!...

My daughter recently booked a massage for me hoping for me to have a relaxing and rejuvenating experience, but unfortunately, I left feeling quite disappointed. While the massage itself had some moments of relief, several key aspects significantly detracted from the overall visit. My primary points of dissatisfaction stemmed from two areas: the lack of basic amenities and the failure to provide a specific service I had requested. Firstly, it was surprising and frustrating to find that there was no water available for customers. Hydration, especially after a massage, is crucial, and its absence felt like a significant oversight for a wellness establishment. Secondly, and perhaps more disappointingly, I had specifically requested and was expecting lavender lotion for my massage. This was not provided, and instead, a different lotion was used. When you anticipate a particular aromatic and therapeutic element as part of your treatment, its absence is noticeable and detracts from the personalized experience you expect. While the therapist attempted to address my muscle tension, the lack of these fundamental comforts and the failure to fulfill a specific request left me feeling that the service was incomplete and that customer care was not a top priority. For an experience meant to be about relaxation and well-being, these omissions made it difficult to fully unwind. I hope they consider improving these aspects for...

I am not thrilled with my experience with this place especially not even having been there yet long story short I had received a gift from my dad a Groupon for 60 minute massage I booked an appointment on Saturday morning for a late Sunday morning appointment but unfortunately late Saturday night was rushed to the hospital with a severe case of food poisoning I was in the ER all of Sunday morning and had absolutely no strength or energy to reach out that day to explain my situation. So I called right away Monday morning after I was feeling up to making calls again and spoke to someone do not recall her name explained my situation telling her I went to the ER and was unable to contact and make it to my appointment Sunday morning and she made it very clear that there was nothing they could do and that they could not refund me back my Groupon or use it again if I made another appointment. I’m sorry I get it the massage therapist missed out on an appointment but I was in literally in the ER fighting for my life there should be some sort of understanding and something they could of done and from that just very disappointed in this place that they couldn’t do more for...