Victoria's Secret & PINK — Local services in Corona

I came into this location on 3/23/25 at 12:25 pm store number # 51906 in The crossings of corona shopping center My issue is with the store manager/associate : Denise

I went in because they currently have a promotion that is $10 off a bra and $10 matching panty. I was wanting to purchase 2 new bras and some panties, and some clothing. I first went to the bra section grabbed about 5 different styles to try on . I made my way to the fitting room where Denise was helping a lady and her daughter inside the fitting room , when she turned around and finished helping them I smiled and said hi could I get a fitting room , she said you need to wait as soon as someone comes out I’ll put u in , I said ok no problem thank you . It comes to my turn to get inside a fitting room , I hear Denise asking the other girls if they’re doing alright and not once did she ask me , when I got out of the fitting room I said to her I’m looking for a front opening bra . She said they’re right where you got the one in your hand, she starts walking to the section opens up a drawer and says what size do u need I said a b38 she said the front opening bras only come in your size pink and black sorry and walked away .. I said thank you , I started looking myself and right next to it there were about five different drawers all front opening and all different sizes and colors to choose from even in my size . I chose a few and let the snarky encounter go , however …. When I get in line called over by a different associate Denise hovers over and says the line actually starts over there she’s pulling people from there and rolled her eyes , to which I quickly said she did pull me from over there , to which Denise then said oh . I got rung up from another associate while Denise just stood there looking , I asked another manager for the customer service number I ended up leaving my items only grabbing one bra not even using my coupons because of the whole Denise attitude. I felt profiled , I felt extremely belittled, the other supervisor was extremely nice I left the store crying as I waited for the customer...

I came into this store thinking I was just tagging along with my friend, but our experience was so great I had to come back and let everyone know. My friend and I were greeted by Paola, who kept her charm and hospitality through out the whole interaction. She was attentive, informative, all while going above and beyond to help us with any questions we(mostly my girlfriend) had. Paola also introduced me to VS men’s fragrances, I wasn’t aware this even existed! We were so satisfied with our experience we had to ask her if she was the manager, which to our surprise she answered “no.” The store is doing great job, the staff seems to know exactly what they’re doing and how to do it. Kudos to...

This location screwed up an exchange I was trying to make and marked the wrong item as being returned and then canceled it out which has now flagged the item as already returned when I have the physical item in my hands. I’m now not able to return it at all to get my money back. My VS account also shows 4 separate transactions of them trying and canceling them out. So ridiculous. Will not be returning to this location. I will go out of my way to shop the Temecula location instead, as they...