Miles Furniture — Local services in Corsicana

My wife and I purchased two of the La-Z-boy, top-of-the-line double recliners with the consoles, drawers, cell phone rechargers, and top compartment. They look great but we thought, at a price of over $3,000 each, we were buying two quality pieces of furniture. No so!!! We have had nothing but trouble with them. They are noisy, and very loose and sloppy. Miles Furniture replaced the seat mechanism on both units but it was still loose. Then the outside armrest was loose and started leaning to the side. That ended up being loose bolts. Each time the Miles Furniture service manager came out, he confirmed that the units were not working properly. We made a video and Miles Furniture sent it to La-Z-boy but they never responded. These problems happened within the first six-months from the purchase so, in all reality, there is no dependable warranty on...

This has been one of the worst customer service experiences l've ever had. After three days i informed the seller that I received a different design than what I ordered and I didn't get a chance to look at it until now because I was on vacation.Instead of addressing the issue professionally, they blamed me for not checking properly. When I reached out for a solution, I was told that someone had called me, which wasn't true. I even asked them to text me instead, but they still failed to communicate effectively. Instead of resolving my issue, they just left the chat and didn't bother to respond. This is not how you treat clients. If you're considering buying from here, be prepared for unprofessional and dismissive customer service. Save yourself the frustration and...

I needed furniture very last minute and wasn't able to get to their store until right before closing at 4pm on a Saturday, and they stayed and helped me until after closing to make sure I didn't rush into buying anything I wasn't really IN LOVE with just because I felt pressured by having a baby soon and wanting the furniture relatively close to before or right after bringing baby home. They gave me a LOT of helpful information to make a good choice as well as how to navigate their website and I called back Monday with my decision and they ordered it right away. No hassle, very friendly staff, and made this very stressful time very easy for me in getting what I needed and in a great time frame. I recommend this...