long story short: took my ring in to get it tightened, old manager Ricia lost my ring, and then lied to us when called checking in. she told her associates to lie to us as well. after five weeks i was given a different ring without being told it wasn’t mine. it was several sizes too big and the center diamond was crooked. we got a refund for what we paid, and expected more considering the manipulation and deceit. all we were offered was a $100 gift card. that is nothing in comparison to the sentimental value you lost and worth of the ring as of today. disappointed does not even begin to describe how i feel. i will say the current manager is very sweet and...
Read moreI went to go get my watch battery replaced around midday and when I approached the man and woman working there they greeted me kindly and were very helpful. The man let me know the price of the battery replacement (~$15) and warned that due to the structure of my watch replacing it could end up with a minor scratch. Thankfully, the replacement went without any problems and he even set the time and date for me! It’s been a couple of weeks and it...
Read moreThe lady Emily was a very sweet helpful associate. Whoever was her “trainer” there with her was a complete jerk. She kept making snide remarks to Emily as she was helping us and staring me down like i was going to steal something as I’m looking at the rings with my daughter and husband. She made it completely uncomfortable and stopped me from wanting to go back and make a purchase. She has long brown hair and a double...
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