Oregon State Credit Union — Local services in Corvallis

Please stay away if you can. Cashed in some federal savings bonds a few months ago. Today, an employee from OSU Federal called me to tell me that they made an error in calculating how much my bonds were worth and that I now owed them $139.56. I understand that mistakes happen, but the credit union refuses to help me out on this. I am a broke college student and don't really have an extra $140 lying around. I'm okay with paying a little to make up their loss, but I shouldn't have to suffer because of their mistake. I will be canceling my OSU Federal Credit Union account. If they were so concerned about their members, they'd have my back. Do yourself a favor and bank somewhere else.

UPDATE: I filed a complaint with the Better Business Bureau and the Regional Manager of OSU FCU contacted me. We settled on me paying for half of the mistake which I think seems okay. Much better customer service the second time around, I just wish it didn't take BBB involvement... I'm updating my rating from a...

I have just moved into Corvallis and chose to bank here since it was close to where I live. I thought their staff were friendly and helpful. But then again, I did not have as bad experience as the other reviewers had. I didn't care for their online banking; they really need to fix it. For one, I have been using the same computer to sign in, yet I keep getting prompts to verify that it's me, so i need to have my email open so I can type in the verification numbers from there into OSU. Also, I don't like how I am only able to transfer funds 6 times a month. They said it was a federal thing, yet this was the first I've heard of it. Could be just the bank's policy being overly cautious which I am grateful, yet it's a pain to manage my OWN money at the same time. Defeats the whole point of online banking if I'm limited and have to go to the bank when I can. For these reasons. I just 'like' them.They aren't the best bank, but they are also not the...

This credit union is slowly deteriorating. Sometimes when you go to pay online they send your check through the mail which can take up to 10 days to get there. This is very odd. When you call them they're going to put you on hold for anywhere between 5 and 15 minutes. On too many occasions I find that I have to go to the bank itself in order to solve a particular problem. I've been a customer there for decades and they didn't used to be this bad. They're trying to cut corners while at the same time paying next to no interest whatsoever on their so-called market money accounts. I give them five stars for the quality of their people and the help that I get when I go there. But there's just something odd about the quality of their services and the amount of money I keep there. My cash makes a lot more money with an investment company like Fidelity or Schwab than it does at my local bank,...