Madewell — Local services in Costa Mesa

I had called to see if an item was in stock and was asked to be placed on hold, of course i said yes, waited patiently on the phone and was curious to see how much time would elapse. I myself, having worked in retail, understood that it can be busy/difficult with rushes and what not. As i said, curious to see how much time would go by, saw i had been on hold for 1 hour and 13 minutes. I called back and asked if everything was ok because of how much time i had been placed on hold for. Not sure if it was the same person who had answered the phone before, but the woman who responded this time said, “We did have a rush about a half an hour ago and I’m not sure who helped you, but if you’ve been on the phone for longer than 10 minutes than hang up and call us back.” Could i have done that? Sure, of course, but like i said i had some curiosities and was not blaming anyone on that factor. This issue was there wasn’t a formal apology on behalf of the store or whomever did answer the phone prior. If you’ve worked retail before you should know that customer service is a priority and you represent your company. Anyways, showing a little professionalism would have been nice. Not upset, just speaking from a retail...

I had a horrible experience with Mailinh (Short Asian person) one of the managers! She was rude and disrespectful, she was hanging out by the denim bar and I was standing there looking at all the jeans and she didn’t care to come over and help me out and ask any questions, she just stood there and watched me. I then proceeded to grab a pair of jeans in my size and she came over and said let me help you with that before you ruin the pile!!!! Ridiculous, I said to her well if you would have came to help me since the last 4 mins I’ve been here then I would t have “ruined” your pile. Idk how they have her as a manager. How do I know she is? Well she said she was the manager when I asked to speak to one. The way she carries herself is like she’s been working there for a long time and whoever oversees her doesn’t care because she clearly is disrespectful and doesn’t seem to care about “consequences” if any! She spoke to me in that way while customers were around, they even turned and looked at...

The staff at this store are always super super sweet although I rarely see the same folks twice. I went in today to pick up a pair of shoes I’ve had my eye on and the cashier complimented my jacket (a leather one I’d bought from that store about 4 months ago). I expressed that although I loved the look and feel of the jacket, I was disappointed in the quality, as the lining had ripped badly after only a month of use. She immediately called her manager over and they replaced the jacket, even though it was well past its return date! So nice to see a company and workers care about and stand by the quality of its products. Thank...