Newport Sound — Local services in Costa Mesa

This place was a Compustar "Pro" installer. Google had 5 start reviews. I decided to install a Compustar Pro T12 due to a recent theft of my catalytic converter on a new car. Mike was great and knowledgeable. I have experience installing an older generation of these alarms on a manual transmission so I know the wiring can take a long time. The install was supposed to be done in one day but it took another day which I was fine. Having experience installing one of these in the past, I requested that they take their time to do the job right. The reason why I am giving three stars is due to four things: (1) They cut my carpet without my consent (2) I asked for a clean factory like wiring (they tried but I have to clean it up a little more) (3) I requested the shock sensor to be placed as close as possible to the catalytic converter. Unfortunately, the sensor currently rests squeezed in between a gap below the center console with the sensitivity controller facing inward. So unless I yank the sensor out, I have no way to control the sensitivity. The wiring for the shock sensor was loosely installed behind the carpet so I can't figure out why they had to cut the carpet near the area where they squeezed in the shock sensor. (4) The antenna was installed vertically protruding to my view on the windshield. I got annoyed looking at it so, I repositioned it horizontally to the passenger's side. Overall experience was fine but I don't think I will be going back.

Edit: The guy who gave me the car stated that the shock sensor is at factory or Compustar recommended settings. That the alarm will go off if someone tried to cut the catalytic converter again. Today I took out the shock sensor that was squeeze on top of a rubber hose... and found out that the sensor was at level 1. Meaning, even if I jumped on the side steps the alarm wouldn't ring... Compustar's recommended setting for the shock sensor is between 2-4... Even at 2-4 the alarm didn't go off when I jumped on the side steps a couple of times... Also, I found out that they drilled a hole through my firewall without my consent... Minus a star (from 3 to 2) and I am being more than reasonable...

WHATEVER YOU DO DO NOT GO HERE ! THEY SNIPPED THE WIRE TO LOCK MY BACK LATCH ON MY SUV SO I COULDN'T OPEN IT. THEN THEY TOLD ME IT WAS JUST CAUSE THE CAR WAS OLD AND WASNT HONORING THE WARRANTY CAUSE OF THAT. SO I TOOK A LOOK AT THE JOB THEY DID AND THATS HOW I FOUND OUT THEY SNIPPED THE WIRE AND THEN IGNORED ME FURTHER WHEN I CALLED THEM ABOUT IT CALLING THEM OUT ON IT. THEN THEY IMPROPERLY WIRED MY REAR CAMERA TWICE ! THE OWNER SAID I HAD SNIPPED IT ON PURPOSE TO GET ANOTHER FREE CAMERA! 😂 NOTE THIS WAS ONLY A COUPLE WEEKS AFTER IT WAS INSTALLED ! EVEN HIS WORKERS THERE TOLD ME IT WAS WIRED WRONG DURING INSTALL BECAUSE THEY DIDNT TAKE INTO ACCOUNT THE OPERABLE WINDOW. HE WAS YELLING AT MY CURSING ME OUT TALKING ABOUT HOW IM NOBODY AND HES A MILLIONAIRE AND THAT MY CAR WAS NOTHING COMPARED TO WHAT HE HAD. HOW LOW OF A PERSON CAN YOU BE ! MY FRIEND WAS PRESENT FOR ALL OF THIS ! EVEN ONE OF HIS OWN WORKERS WHEN HE WALKED AWAY SAID HE DIDNT KNOW WHAT HE WAS TALKING ABOUT AND APOLOGIZED TO ME. THIS PLACE IS HORRIBLE AND WONT BE HONEST WITH YOU. I PAID THEM OVER $1,000 FOR THIS JOB AND WAS ALWAYS RESPECTFUL AND THEY WERE NOT IN THE SLIGHTEST. DO NOT GO HERE ! THERE ARE MUCH MORE HAVE HONEST SHOPS OUT HERE ! ON TOP OF THAT THE OWNER TRIED TO CHARGE ME $180 FOR ANOTHER CAMERA THAT I EARLIER DISCUSSED UNTIL HE REALIZED IM NOT A PUSH OVER IDIOT AND FINALLY AFTER THE CURSING, YELLING AND INSULTING ME HE FINALLY CHANGED THE CAMERA BUT MY LATCH WAS NEVER FIXED ! HORRIBLE BUSINESS AND NOT...

Most likely while you are reading this review, you are shopping around to find the right shop. I have a good news for you, you just found the right one. I recently just worked with this shop and the job they did to my car is definitely a world class install. They installed a DSP and front speakers, i also added sound deadening on my front doors. I was amazed how the owner Mike treated me. All the while i thought that this shop only caters for high end cars. But i was wrong. Although I only drive an old Honda with 70,000 miles on it, Mike treated me just how he treats everyone with his vast knowledge along with great professionalism. He gave me so much info and he spent so much time with me over the phone multiple times. Too bad that I didn’t go here before. I had a bad experiences with different shops in the south county area. All of them are bunch of amateurs compared to this shop. So do not do the same mistake i made. If you love your car, do not allow anyone damage it. Go here and they will do everything the right way. To give you more idea how they work, go to YouTube and type Newport auto sound. In addition I also realized that This store will not oversell you. I asked for a $700.00 budget components, Mike showed me a speaker for $399.00. This is how he treat people. He wants you to get the most from the budget you have. So check it yourself. You will never be sorry.Hope this review...