Nordstrom — Local services in Costa Mesa

I bought a sport coat here a couple of weeks ago on the weekend before a business trip. The salesman told me to come back on a weekday after my trip and they'd do an adjustment on the sleeve length. From the time I put on the sport coat on my trip, I didn't like it - it just didn't hang, feel or look like a $500 sport coat should. So I bring it back today - thinking I'd just get the sleeves adjusted when I noticed that it had a least two places where the thread was coming unraveled. Even though I've bought many things at Nordstrom's over the years, I've never returned anything and I started to think maybe I should ask to exchange this coat - after all Nordstrom's is legendary for their customer service - right? I was met with a woman who seemed to be in charge in the men's department. When I told her about my dissatisfaction with the sport coat, she gave me a very dismissive - "Well you'd be the first one ever to think (brandname) was not the very best quality - this is a beautiful coat' - her tone and demeanor clearly communicating that 'you just don't have good taste'. When I pointed out the thread coming apart she rushed the coat back to the tailor and said she'd find the salesman - I literally couldn't get a word in edgewise. When my sales guy eventually showed up (after 10 minutes of standing there awkwardly) he and she spoke briefly and he started talking about the thread that had come loose. I told him I had come back to get the sleeves adjusted but that I was also very unhappy with the coat. He seemed really busy with another customer and either didn't hear about my dissatisfaction or decided to ignore it. He got the tailor to mark the sleeves and then rushed back to his other customer. So I guess I'm getting the coat back in a week (7 days to shorten 2 sleeves!) and I'll have to keep it for wearing with blue jeans - it's not anything I want to wear at a work event again. I will not be back to shop here ever again and as for Norstrom's legendary service it was nowhere to be seen in...

😁🥊Joe, Thomas, Caesar(Creed colognes rep.), Martin, Tina are all part of the dynamic team upstairs 3rd level Mens Colognes, always cheerful, helpful, just simply wonderful, make you feel welcomed, amazing knowledge of the products(makers, history, ingredients, etc.), and they are one of the few shops left nice enough to make you samples, and when they make friends with you, make you feel almost like family...😁🌹Ariel Tafolla & Usher in Mens Suits Department, along with the rest of their team, are exceptional, very warm people, welcoming, patient, caring, not hovering...They have a great eye for proper fashion coordination, extremely knowledgeable, very helpful...The department is immaculate, very tidy, clean, wonderful items, many to choose from...😎😁Chanel Shank & Daniel R. both gave amazing service in the Tom Ford fragrance department...Xclnt product knowledge, very patient, extremely helpful & most courteous...😎😁🌹10 star employees Ana Renteria & Jessica Cardenas gave phenomenal service with a big beaming smile also at Tom Ford fragrance department..Great product knowledge, lots of patience, extremely helpful with a wonderful personality, makes you feel welcomed...😎😁🌷🌹Exceptionally wonderful service from Joanna Frias in dresses department, extremely knowledgeable with the merchandise, does additional research to help customers, very curtious, humble, polite & warm welcoming...😎😁🌷🌹Megan Dansicker & Cindy Garcia in Mens Fragrances & Clothing on 3rd floor are simply xclnt in product knowledge & service, very helful & patient, both humble & courteous...😎😁🌷🌹Beauty Advisors Alana Gomez & Meghan in the lower level fragrance department were both wonderful & extremely helpful with a vast amount of knowledge, very patient & accommodating...😁🌹Stella Aguirre from Tom Ford fragrances gave wonderful service with a bright smile, xclnt knowledge with the products, perfect friendliness & humbleness with a great bundle...

I went to return two items that were incorrectly given to me by Nordstrom employees over two separate visits (a problem in itself) and to pick up an online order. There was no line and 3 sales associates standing around, the smug sales associate that helped me (Aria) said she could take the clothing return but I have to go to ANOTHER line to return the cosmetics and then I have to go to ANOTHER line after that to go pick up the order. Never mind that there are sales people standing around all over doing nothing. Basically they send the customer running around the store to different departments to do different things because they'd rather make the customers work rather than their employees.

Between the 3 people I encountered at the concierge desk, the 1 woman in the cosmetics department, the group of 4 employees in the accessories department who had to direct me to the order pickup area because there's no sign, and the 2 employees at the order pickup area that's a total of 10 EMPLOYEES that I had to interact with just to get what I needed done (a return and an order pick-up).

If Nordstrom's intention is to deter people from shopping here then they've definitely accomplished their goal. There's really no point in shopping under the Nordstrom brand because they sure as hell aren't offering any sort of customer service or convenience. I can happily go to Sephora for cosmetics and shop online for clothes from other companies delivered to my door with hassle free returns, without having to waste time and gas driving to a brick and mortar Nordstrom store to run around like I work for them while their actual employees stand around with...