Hermès — Local services in Costa Mesa

If I could give this Hermes store one star - I would. My rating revolves entirely around their repair / after-sales process (or lack thereof !), which is archaic and ridiculous. Having turned in two bracelets approx. 4 months ago for repair - we confirmed just one repair in-person (rather then two) a week after initial drop-off. Fast forward 4 months, I just called today check on pick-up etc. to learn they have not even started the repair. They claimed they were emailing me - they were - to the wrong email address though they have my correct email address clearly written on the after-sales service receipt (they were even reading back the email address incorrectly to me on telephone though they have the original receipt with correct email address). They also claimed to have called me several times - I got no VM. With no VM's I naturally am presuming no calls were made. So after 4 months of waiting, they asked if they should go ahead and repair - though this was confirmed in person with them 4 months prior! OMG - why bother with Hermes? Apparently, they will 'try' to rush my repair through - hopefully only 3 months - for gluing a bangle !!! So to all of us Hermes fans (or at least, former Hermes fans in my case) - Think carefully before you buy! If you require a repair / after-sales service, then I suggest you reset your expectations - as you are bound for a frustrating almost laughable and...

I am really surprised by the low ratings. Read through them all and the majority are upset about having to wait in line to go into the boutique. That can simply be solved by making an appointment. Appointments appear to be M-F only, but once you’re paired with an SA and establish a relationship, it’s easy to schedule future appointments on the weekend during their schedule to shop. The line isn’t much longer than the line across the way (Chanel).

I am super thankful I have such a sweet and kind SA, Yen. She is enthusiastic about the brand, and I always learn something new when I shop with her. She makes me excited to own a part of the Hermès heritage. She is communicative, and I usually text her in advance on items I’m interested in. She’s also excellent at showing me other options if the items I want in advance don’t work out. She is warm and welcoming, and my husband (who hates shopping) always asks to tag along when he learns I have an appointment with her. All the other SAs I have come across are very polite and friendly. Also want to give a shout out to Thien in after sales. Such a lovely person to work with! Overall I always look forward to my visits, and highly recommend working with...

I bought the Apple Watch Hermes - 38mm Capucine Swift Leather Double Tour - Regular for my mother for her birthday on July 12, 2016 from Apple. Although it was pricey my siblings and I wanted to get her something nice so we chipped in for this watch band. It lasted maybe 8 months before is started falling apart. We brought it into Apple and they said since it is an Hermes strap we need to take it to Hermes. After many calls and e-mails and taking the strap to the Hermes in Costa Mesa, the Hermes company says it is a result of wear and tear. I understand wear and tear over time maybe 2 years or 3 years. However, for a strap to begin falling apart after 8 months when we spent $490 because of wear and tear is ridiculous. What makes it worse is that neither Apple nor Hermes are willing to stand by the product. I think it is a little unfair for a $490 product to last 8 months but that is just my opinion and you can take it for what it is worth. I do understand that this is not the fault of the Hermes store at South Coast Plaza or the employees however, for everyone to put the decision on corporate in Paris is not fair to...