Staples — Local services in Costa Mesa

We have been shopping with this company for years now, and have spent thousands of dollars in supporting this company. I personally have called your location (Store #1078 Address: 241 E. 17th Costa Mesa, CA), and asked a simple question if they accept old printers that are broken. They told me yes. I again asked if there was a size maximum if I wanted to dispose of the printer. They said no. I also asked if someone would be able to help my co-worker move the printer from her car because she is pregnant, and they said they would have someone help. That same co-worker also called that same day to confirm that they accept printers and that location said yes. The next day I find out that my co-worker(who was French) said that the staff was helpful but the manager comes out in a negative manner yelling at her, stating we don’t accept broken printers. Treating her with no sign of respect and offers to call the police if she doesn’t take that printer somewhere else? She agreed she could take the printer somewhere else but she simply told him she was confused because we as a company called TWICE to confirm that you accept broken printers. The manager denied and said her accusations were not true. I think the staff themselves were helpful helping my pregnant co-worker load the printer back in the car but that manager makes me embarrassed to live in a country that treats...

I came in about an hour before closing one night, and the gentleman in the copy center (to be identified as having a matching male pattern baldness like my own) was extremely accommodating and helpful, despite my little copy and cut project mushrooming from a quick job into almost 40 minutes. The place wasn't busy, but I would find me annoying, I know that! I also couldn't help but overhear him on the phone meanwhile being unbelievably patient with a caller whose complaint/request seemed to be mushrooming just as well !! Endless, yet he was gentle all the while, incredible patience.

Inasmuch as I wanted to commend him for dealing with several annoying demands on his patience, all at the same time ones that I would find grueling at best, but that's just me I feel footsoldiers like himself in the work force who deal with such things day after day, should be singled out for especial credit at times, and thanks, as at least some added compensation for all their hard work.

Kudos to you, bro!

When are they going to expand this to 10 stars, 5 doesn't cut it...

Just biked 4 miles to this store to upgrade to a new laptop because i have always used staples on the east coast. Upon arrival, I was kindly asked to leave my backpack with all of my belongings at the front because it's "back-to-school season and there's been a lot of theft." The associate added, "not that you will, but it's store policy." I had confirmed, that it was indeed mandatory, to leave my backpack. Working in retail myself, i sympathize with efforts to cut down on theft/fraudulent activity, but i simply will not be shopping at a store that demands I leave my personal belongings out of sight. The point of a backpack is so that I don't have to carry my things OUT of the backpack. At the minimum, I was going to drop a few hundred dollars today at this location, but I will not be going back to this store. If your store is worried about theft, perhaps you should hire more associates to keep their eyes on the floor. After all, customer satisfaction is of utmost importance and this store has failed miserably. I will be getting my...