Exer Urgent Care - Costa Mesa — Local services in Costa Mesa

This is a new when I call urgent care, there are so many of them in this area and lots of them have come and gone and changed hands and change names but this one I have to tell you is pretty great.

My wife visited this new location right after they opened and was very pleased with how her visit went and then I ended up having to go and even though I will admit my visit kind of started off rough because the entire front staff called in sick on this particular day the back end staff including the doctors did everything they could to get everyone checked in. I arrive right at 9 AM when they opened along with two or three other people and unfortunately we were forced to check in via zoom with an employee at a different office. Let’s just say for the record things did not go as planned and everything took five times longer than it should’ve, however, the doctors and the nurses made up for the inconvenience once we got checked in and assigned to a room.

The doctor seems like you really knew his stuff, he was down to earth and wasn’t a total nerd like some doctors. He did drive a Tesla, just kidding Doctor, I won’t hold that against you. I truly enjoyed I visit and I thought that the staff was pretty cool even though they had some extra challenges on the day I arrived.

If you live in the Newport – Mesa area I highly recommend this new Urgent Care. The location is very convenient, right next doors to staples near Sprouts and Rite Aid in 17th street. They open at 9:00 AM and even with the check in hiccup I was still in and out way faster...

I saw someone about 12 days ago, about pain in my hip flexor. I lost the script he gave me, and called to request that they send me the recommendations. I had been out of town, and needed them to book physical therapy. The physical therapy place had advised me to seen an urgent care, just to get a script for insurance purposes.

When I called, they said they didn't have the recommendations. I was at a loss, this should be an extremely basic request, but all they had was the basic information.

The person I spoke to on the phone was rather rude. I will admit that I wasn't pleasant, but I had a right to be upset. If he has issues with someone being upset about requesting referrals and them not having said referrals, I am truly at a loss.

He stammered out several excuses, namely that the referrals had not been uploaded to the system. He seemed to blame the person I saw. That may be the case, but the bottom line is that it is the responsibility of this business to do a better job. They need to make sure such information is uploaded. To deflect blame the way he did does not speak well of the organization. I prefer people, and organizations, who take responsibility for the actions of the organization.

I don't know what they charged my insurance, but I paid a 40 dollar copay. While I was happy with the practitioner I saw, this whole situation is not acceptable. It would be nice to see more of an effort made to do things properly. I have had good experiences here in the past, but this was certainly not...

Outstanding Service - 10 Stars! I recently had the pleasure of experiencing truly exceptional service, and I cannot recommend this team enough. From the moment I walked in, I was greeted warmly by Gregory, the receptionist, whose professionalism and friendliness set the tone for the entire visit. He went above and beyond to ensure everything was smooth and comfortable, making me feel right at home. Dr. Russell Alterman was equally impressive. His expertise and attention to detail were evident from the start. He took the time to listen carefully to my concerns and provided thoughtful, comprehensive advice that truly exceeded my expectations. His bedside manner was exceptional—kind, approachable, and thorough. The entire experience was seamless, and the level of care I received was second to none. Communication was clear and efficient, and I felt completely supported throughout the entire process. This team demonstrates a rare combination of skill, dedication, and personal attention that makes them stand out. If you’re looking for a professional, reliable team that goes above and beyond, I wholeheartedly recommend Dr. Alterman and the staff, especially Gregory. Their service is worth more...