Jan's Hallmark Shop — Local services in Cottleville

I visited the Cottleville location of Jan’s Hallmark, a store I have frequented many times in the past. As a longtime Gold Crown member, I have never encountered any issues until my visit on May 15, 2025. Upon entering the store, I was greeted by a white woman who asked if I needed any assistance, to which I replied, "No, thank you." As I browsed through various items, other customers entered the store and were greeted as well. However, this same employee followed me down every aisle, pretending to straighten and move items around as if she was working in that area. I noticed her behavior and moved to an aisle with very few items, yet she continued to move card dividers around while watching me. She followed me around the entire store, ignoring other customers. As I approached the counter to pay, she nearly walked into me, staring at my hands and my small purse. I gave her a cautious look and proceeded to pay for my purchase. As an African American woman, I have experienced profiling and being followed in stores before, and each time it has been demeaning and disrespectful. I would like to know if Jan’s Hallmark instructs employees to follow African American customers. Additionally, is there any unconscious bias training available for your organization? If not, it should be implemented. That employee should be required to do some training and be aware of her truly unacceptable behavior. I have shopped at the location and in Wentzville, and they have never treated me this way. I will never shop at the Cottleville location of Jan’s Hallmark again due to the racial profiling...

What sets this Gold Crown retailer apart from others is outstanding customer service. For example, I was in the shop this week and a customer was picking up a large ornament order (July Keepsake Release). The staff was diligent in ensuring all the requested ornaments were included, helped the customer pick out any additional ornaments desired from store inventory, and made sure the customers order for the October Keepsake Release was amended to include additional ornaments. The associates are always helpful, friendly, pleasant, and work hard to meet customer needs. Great atmosphere and enjoyable place to...

We buy hundreds of dollars worth of Hallmark ornaments every year. Guess what we won't be buying next year.... No ornament returns after 12/25? What happens when you get 2 of the same ornaments ON 12/25? I will tell you, you are out of luck and someone has wasted their money. Not a small amount either given how e,pensive the ornaments are. Years and years of collecting these ornaments and spending thousands with Hallmark...