T-Mobile Authorized Retailer — Local services in Coventry

If I could put 0 stars I would for this store. Store manager completely messed up my new phone upgrades and the added lines to my account. Now I'll pay twice ad much for my phones and the monthly bill is much higher than he said. By the end I've already spent 3 months trying to resolve this with customer service and the store the manager admitted there's nothing he can do now and I have to eat the money I paid for my family's phones and continue to make the additional payments because there's nothing he can supposedly do to fix his horrible mistake he's made. After 20+yrs as a sprint/ t mobile customer I've never had anything bad to say and have given compliments on almost all whom helped over the years at sprint for going above for it's customer and a prior military customer. T mobile is losing a customer once this is resolved and hopefully no one else has had to deal with a similar problem. Advice to anyone going there, make sure you have everything done and documented, if the person helping you seems unfamiliar or having issues doing something they say can be done, please record or document. We left supposedly all equipment paid off and now we're paying double because a manager did something t mobile states he didn't apply our money properly and took our promotional...

Firstly, I'd like to thank Mike for being one of the most patient, helpful & kind people that I've ever dealt with at this store. I recently purchased a Samsung Galaxy S23 Ultra & have been having issues with the screen protectors. Today I went in for the 2nd time because of this issue & was met with an employee that put out his hands, shrugged his shoulders & repeatedly asked "what do you want me to do🤷?" & walked off. I was not being rude. I was asking questions. I'm sorry but if you can't handle a customer having difficulties or issues maybe you shouldn't be in customer service. No one needs to be met with a temper tantrum 😒. Thanks again Mike! You answered my questions professionally & took the time to make sure I understood....

I would like to thank Patrick for ordering a replacement phone for men r e v e l 5G I was getting constant drop calls on it and he was a great assistance to me I was in Rhode Island for pleasure and I stopped by the store because I kept getting dropped calls on my revvl phone he assisted me and put an order in for a replacement phone which is something I have been trying to get from the people that I deal with in the Bronx unfortunately I have to go all the way to Rhode Island to get another phone but anyway Patrick handled everything professionally he's an asset to your company he is T-Mobile and represent your company fully this boy Patrick deserves an awful lot of credit thank you Patrick very very much for all your...