NAPA Auto Parts - Covington Township — Local services in Covington Township

Spend a few dollars in gas and go to Advanced or Autozone. I tried to get a diagnostics check done today. A service almost all part stores offer, (including the Napa in Hamlin) It helps the customer determine what part they’re going to have to buy. So now laziness has cost you whatever part I am going to buy someplace else today. It’s funny just a week ago in the afternoon a younger guy at the same exact store came out, spent 2 minutes running the test and I walked inside and bought a purge valve, leak detection pump,...

I have very little automotive knowledge. The staff has always helped me. For example I couldn't put my new wipers on my vehicle. I went back in the store, I asked for help. The guy came right out and put them on in less than a minute! I offered him $5.00. He refused. "It is just part of the service" I will go back. They always do...

I'm disabled and asked them to bring an oil filter out to the front of the building probably a 10 ft walk and they told me no offered a tip and everything but they said they're under New Management, so the service has gotten worse and they don't install batteries, or windshield wipers no customer service this is in...