Country Cafe — Restaurant in Covington Township

My sister placed an order for all of us under the name Jr at 1:37pm on Aug 10, 2025. One of the orders was for a western omlette which typically comes with ham. She asked for bacon instead and for homefries with the peppers and onions. The order she got was a western omlette with ham and a hash brown. She called 3 times before someone picked up at this point it's now 2:35pm.

She explained to the woman what occurred. The woman then told her yeah we ran out of bacon this weekend so we gave you ham. My sister said I understand you ran out of bacon but I was given an order that I didn't ask for. My sister does not eat ham, and cannot eat this meal she was given. The employee then tells her "well like I said we ran out of bacon so there's nothing I can do for you" with attitude. So my sister told her "the order should've never been given to me to begin with. If there was an issue with missing ingredients then I should've been informed."

A restaurant does not have the right to create what ever meal seems fit and then charge the client. If you're paid for a service, your job is to fulfill that service, not wing it and make executive decisions at someone's expense. The employee should have told person picking up the meal that there was no bacon and then they could decide whether they wanted the meal with ham, wanted to order something else, or cancel. Being that the order was placed over the phone the duty of the restaurant was to call my sister back and give notice of the situation, with solutions or different options.

My sister then told the woman this was paid with a card and she would like a refund being that this was their error and no one ia going to eat the meal. The employee had the audacity to say no. They're closed. How are you closed and picking up the phone at the restaurant? Actually, how are you closed at 2:37 when your hours are to 3pm. If you can answer calls, take people's money, then you can process a refund.

My sister then asked if she could at least have her name written down so management can either have the meal remade tomorrow the way it was requested or refunded. My sister was doing the job of the rude employee and was trying to look for reasonable solutions. The employee said " I mean I don't even know if they'll have bacon tomorrow like I said we ran out". My sister told her she doesn't care if there's no bacon, just a refund.

My sister didn't receive the western omlette with bacon nor did she receive the home fries. She was given an entirely different order. The employee once again with an attitude said " I don't know, come tomorrow and maybe someone can help you." My sister then told her "no there's no maybe's, you can't just decide to give a customer whatever you want because you ran out of ingredients and say yeah I cant help you, or maybe someone will."

The female employee then hung up the phone on my sister.

This is very poor customer service and I'm highly disappointed with how they handled the matter. Management needs to train their staff on professionalism and accountability. Order accuracy is a BASIC STANDARD. Refusal to fix the mistake shows a LACK of respect for the customer's time and money and hanging up is RUDE. A business that cannot handle situations with honesty and integrity doesn't deserve to have a business or...

Disappointed, good was decent enough but a little expensive. 5 bucks for a side of bacon the was 3 pieces of bacon, come on… had 2 omelets and the side of bacon and the bill was just under 50 bucks. Food was tasty but portions as I mentioned were not worth the cost. The other issue we had was the cleanliness, the whole restaurant was in need of some serious cleaning, including our table and chairs being dirty and large spill on the floor that was never cleaned up and the bathrooms being less than desirable. Service was a little slow but overall friendly. Never had any of these issues when we used to go to the...

This place has the most unfriendly employees I’ve experienced in a LONG time. We waited for a table to be cleaned, then sat and waited, and waited, and waited. Finally someone came over to ask if we knew what we wanted. WITHOUT A MENU! 🤬 meanwhile other patrons arrived, were seated, and orders were taken. WHAT????? Finally we were asked if we wanted a breakfast or lunch menu. Consolidate!!!! It’s 25 minutes and still waiting for food. I wanted pizza and was out voted. Never again will...