Doerr Furniture — Local services in Covington

Ordered furniture at the end of January. Been waiting so long to receive it the salesperson who sold it to us has retired, probably for the better she has lied to us several times during the process. When I have called to speak to the manager they are never available and when I leave a message someone else calls back. The salesperson told us the furniture left the factory at the end of July and would be here the first week of August. We got rid of our living room and now we have no place to sit. This week someone tells me it's still at the factory and it might leave there mid September. If I were you don't buy from there unless it's in stock, and even then...

I had a large purchase of over $10000 for furniture and a floor rug. the $400 dollar rug matt was too small for the $2839 dollar rug. I requested an exchange for the correct size or have the matt charge reversed. The incompetent sales person tried to blame a non employee for the mistake and offered to sell me the correct size for $300. If you are looking for ignorance, incompetence and poor service this is your furniture store. Unqualified sales person refused to own her mistake. I wonder if she refused...

I can not speak highly enough of Doerr Funiture and wish I could give more than 5 stars. The staff is knowledgeable, perfectly attentive and never pressured to buy. They worked with us at every turn. The quality that Doerr offers is leaps and bounds above anything on the Northshore. The value is exceptional, I was pleasantly surprised at how reasonably priced the high quality, hand made...