Crandall Cleaners — Local services in Crandall

Do not recommend. Took my clothes in yesterday, 16 shirts and 13 pants, was quoted 264, ok cool. I left and I get a call from them stating that my items were considered designer and there is a larger fee for those items (Guess, Ariat, Rock Revival were the brands, not sure which was considered designer and didn't ask) with the designer fees would be around 334. I asked if the process was different and what the charge was for, she informed me the process was the same but they charge more in case an item is lost and they have to replace it. Informed them that was a little out of my budget and I'd come back after work to pick up the clothes. When I arrived to get my "designer" items, they had them placed on the floorin front of the counter for me to pick up, no bag or anything, just on their floor. I asked why my clothes were on the floor and the blonde girl who runs the front asked me where else was she supposed to put them. I told her anywhere but the floor. And why would you have my items outside of the counter for anyone to take? She informed me it was ok because I was taking my items elsewhere to have cleaned right? Unprofessional. Went to Lotts cleaner's in Terrell instead and I'm paying 234 total for the exact same items....

Had to donate three suits of my husband's after having them cleaned here as they were shrunken so much he couldn't put them on at all. They additionally starched and ironed a white linen shirt so much it could practically stand on it's own. Anyone who handles clothing should know to check the materials being washed and handle appropriately. We had used them a few times beforehand for more casual items and had not had any issues, but if they cannot manage delicate fabrics then there is no point. The staff are very friendly and helpful, but unfortunately whoever is washing the clothes, once they are handed off, is not...

As a pregnant woman, my brain is very slow and I forget things so easily. We had an important event to attend today and its been a crazy day and forgot they closed early. Luckily, we were able to reach out to the owner of this establishment and as embarrassed as i was to ask if they can make something happen for me to get my kids and husbands closes, Jim came through and was able to open up just to get us our close. I am more than grateful for you. A million times thank you for coming out and helping us out. I am forever a...