Central Jersey Behavioral Health — Local services in Cranford

If I could have selected "zero stars" I would have. This provider is the epitome of poor customer service, lack of communication, lack of professionalism and failure to meet customer needs. Getting anyone to answer a phone at this facility is like waiting for a lunar eclipse. The intake process is broken and can take 5-7 weeks. Once an application is submitted, it can take an addition month to be seen.

When we eventually got an appointment approximately 2+ months later, Dr. Khan left early for the day and we were not notified until we came for our pre-scheduled appointment (on-time). No explanation or accommodation was provided. My child was in need of medication and this was the sole purpose of this "urgent" visit.

After Dr. Khan's "no show" at our appointment, Dr. Khan refused our numerous requests for an explanation via phone calls, voicemails and office texts (which they primary use for communication). Our child was in desperate need of medication and this was completely unacceptable.

Trying to reschedule an appointment is impossible due to the fact that they do not answer phones or respond to email in a timely manner. Even using the office text process (which they obviously prefer) does not work since they do not always respond timely when you need to reschedule.

Dr. Khan then decided to refuse to see our child after (1) first cancelling our initial appointment (that we waited over 2 months for) and after (2) we contacted them to reschedule an appointment due to an emergency (that was communicated timely but their office did not respond to in a timely manner).

I have gone to the office and I personally requested to speak with Dr. Khan for an explanation. I have texted (as per their request) and emailed. Not only does Dr. Khan refuse to respond, she left the office as I was speaking with another doctor (Dr. Thorpe) about how to get my child proper care. I have never encountered a health care provider with such unprofessional staff (Dr. Khan specifically) and unprofessional services.

Dr. Thorpe was very professional but Dr. Khan may want to reconsider another profession altogether. Dr. Khan's lack of communication and unprofessionalism can be catastrophic to someone in need of services and...

On 5/10/21 I called Central Jersey Behavioral Health, LLC’s office to obtain a first-time appointment for my 10 y/o who said that she wanted to cut her wrists and needed a medical clearance to go back to school. I was scheduled for a virtual meeting on 19th at 4:30pm and submitted all the requested intake documents. Early on the 19th I received a confirmation email stating that the meeting will be their office. I reached out to the office by phone left a message, sent a text and email to get clarification as if the appointment will be face- to- face on by phone. Due to the lack of the respond and the emergency of the situation I went to the Dr. Kahn’s office. I got there at 4:06, while in their parking lot I received a text message stating the meeting was confirmed by phone. I went home. At 4:35pm I called the office to find out why no body called. I was told that they will reach out to the Dr. Khan to find out the reason of the lateness. I got a text message saying Dr. Kahn is running late and she will be call me in 10 minutes. After a while Dr. Kahn called, she was clearly upset; she yells at me said that she cannot give me a clearance before this supposed to be a phone call and that she needed more documents. I was trying to explain to her that unfortunately the office mixed up that I was waiting for this appointment for almost 10 days, and my child needed this clearance to go back to school. She asked me some questions about my child. I explained some of the history. In a very upsetting tone and yells that I needed to take my daughter to ER. I told her due to COVID I do not feel comfortable taking her and if I needed a face-to-face meeting, I was willing to do that and submitted all the documents they required and that I was willing to provide her with all the documentation and history that she needs. She said that I was over power her and I asked not to raise her voice at me, and she hang up the phone. Dr. Kahn was beyond unprofessional, lacked empathy and unfit to deal with people in their most vulnerable...

I have been going to Central Behavioral Health for the past 3 years. I think that the customer service and the value of people attending your health issues is declining tremendously!!!!! I feel totally disgusted as how I have been treated in that place! First of all, BEWARE PEOPLE!!!! God forbid if you have accidentally missed your appointment, you are automatically charged a $50 fee on top of your co-pay for your visit!!! NO EXCUSES!!!! WHERE IS THE HUMANITY IN THIS???????? Oh but it seems that they have forgotten once when I showed up, a therapist had to cancel my appointment at the last minute due to an emergency he had and I happened to know about this when I stepped in their office!!! Well today, I was surprised with my $50 fee when I had accidentally forgot a missed appointment and called them up quickly to reschedule. I had apologized and she said it was alright and fine, (NEVER!!!! mentioning she was going to charge me of that $50 fee). As I was paying for my co-pay today, another receptionist told me that it seems I had missed an appointment and she had the audacity to ask how I would like to pay for $50 fee. I told her I was never told about it and she stood quiet. So I had to end up paying for that! Mind you, they had charged me another time of $50 fee when I was unaware they were the ones who made the appointment without my acknowledgement! I am totally fed up with their service!!!!!! The therapists I have met, likes to talk to you but never resolves your problems or techniques. They look like they are the ones that need HELP!!!!!! Also, when I do see my psycharist, he is always rushing me out without properly talking to me. If I have to mention something, he will cut me off without finishing my sentence!!! Then, I am off on my way out of his door, after a 3 minute conversation!!! WOW!!! I sure got some excellent service that was worth of my $100...