Beautiful Nails — Local services in Crest Hill

Today, my 89 year old Mom and I had the worse experience and was treated very unfair by Beautiful Nails owner. My Mom has been a faithful customer for 3+ years. She will be 90 on 8/4/2013 and anyone who has sense and compassion should be able to understand at this age there can be challenges. On 8/3/2013 we arrived at Beautiful Nails at 4:55pm for her 5:00pm nail appointment. They appeared to be pretty busy and all of the seats in the waiting area were taken, so the owner motioned for us to have a seat at the chairs in front of the work stations. Well, when my Mom sat down on the chair it rolled back and completely knocked over the work table and made a big mess. The owner came running over with a mad look on his face and turned to me and said, “I can’t do your Mom’s nails, you have to come back, I have to clean this up, this is going to be very expensive, you can leave now”. I apologized and so did my Mom, because it was an ACCIDENT! Then after a few minutes, he asked if my Mom was ok. I do sympathize with what happened and it was a big mess, but I felt he treated us so unfair. Another odd thing is some of the customers were looking at us like we did it on purpose. I don’t get that. I feel bad for my Mom because it really hurt her feelings. We are so disappointed in how this establishment handled...

I have been going here for over 30yrs, since the original owners David & Helen owned it.

I continued going when Mike & Cindy bought it. Very kind people and extremely hard working. I still see them around every once in awhile and keep in touch.

I have gone a few times since Ken & Kelly took over. The place looks amazing. Lots of improvements have been done.They to are very nice. I was relatively pleased until my last visit.

On my last visit, my nails were technically only a week old and just wanted a polish change, since it wasn't time for a fill. The gentleman who goes by "Ben" was all smiles until he realized that I was only getting a polish change. Upon removing my no-chip on my right hand, he proceeded to remove a piece of the nail that may have been cracked I'm guessing, on my middle finger, see photo below. After he was done filing, shaping and buffing my nails, I proceeded to ask him if he was going to fix that nail. He said "I make look good, I put extra thick polish on". Of course anyone that has had nails knows that you're supposed to fill in that area otherwise it will lift as it is now in the photo. Needless to say, after that visit, I felt very uncomfortable because of his demeanor. I have not said anything until now because I don't like complaining or throwing anyone...

The first picture is what I asked for but in almond shape, and the second picture is what I got. I am not a confrontational person so I left without saying anything but in my car I realized $60 was too much for what I got. Every nail is shaped differently and every nail has a different design and thickness. I went back and kindly asked to speak with a manager. I showed her what I asked for and what I got and she seemed like there was no issue so I had to explain the issue. I told her I wasn't mad or anything but that $60 is too much for the service that I got and that while I understand they used material and time on me, I'm only asking if I can get half my money back. The manager said they could try to fix it for me but I'm not from the area and was around here for a doctor's appointment and needed to get going already. She then said all she could do was give me a $20 discount for my next visit but again, I told her I am not from the area and this place is 45min away from me so I won't be coming back. They were very upset and said that all they could do was give me $20 back and they took $20 cash out of the register and literally slammed them on the desk and...