Crestwood Music Shop — Local services in Crestwood

We rented a guitar and amp. Prices were decent, & they had a good selection. When I returned the rental, the lady working there couldn't find the paperwork. "It wasn't alphabetized." When she did find the rental agreement, the date on it was Feb 2020, we in fact rented it Feb 2021. She was confused and thought we rented it for over a year. (If so, we would've paid the full price for the equipment and would now own it. ) She was also confused about the items that we rented. Anyhow I returned it the day it was due and was charged this morning for another month. She assured me she would go home and put it in the computer, so we wouldn't be charged for another month .Very annoying interaction. I think with some organization and technology this would be a great place. My experience was chaotic. I won't deal with them again.

Reply to owner: I'm sorry you've had to move 2 times. I'm unsure as to what that has to do with me. Your response is equally as unprofessional as the service I received. I never mentioned your age. I never said anything personal or insulting about you, yet you feel it appropriate to do so about me. I'm also sorry you feel criticized. I was simply relaying the experience. In regards to the equipment returned, the young man working there corrected you several times that we did in fact return all items. I have the contract. I have a list of everything we rented. I have it signed and dated (BY YOU) that we returned everything in good condition. You've represented your business with name calling and insulting customers rather than taking constructive action to remedy a negative customer service experience....

Excellent Guitar / Luthier work. I walked in there about three months ago with a broken strat, Clay fixed the nut at the top of the neck, set the intonation, filed down frets, etc. It played phenominally afterwards! Then I had him redo my 1972 Reissue Fender Telecaster, but this time we replaced the pickups with Curtis Novak handwounds, new tuning hardware, Glendale saddles, etc. I now have $600 guitar that plays like a $3,000 guitar... it is THAT MUCH of a difference! Now the most recent: We went back to that strat, removed the cheapo active stock pickups that came from the Fender factory and replaced them with Lollar Handwound Strat Pickups. WOW!!!! Once again, a standard Guitar Center cheapo strat that plays like a $2,500 guitar! This guy is GREAT... I HIGHLY recommend him over others in the area. Really knows his electronics and background on the different types of guitars. Oh... and did I mention that he is LESS EXPENSIVE than guitar center or any of those big name stores ! This is for real. Hit me up online if you...

I am new to guitars. I went in and Clay showed me several different options in my price range that fit me for what I was looking for in a guitar. He gave me the good and bad about each model I looked at. He went over the different styles, brands and put them in my hands telling me the difference in each from acoustic to electric. I feel he is very knowledgeable in what he is telling you. ( I have checked it out for myself doing research on what he has told me and he is right on every time.) His prices are comparable and offers some services to guitars you buy from him without the up charge (setup, cleaning and adjustments of the guitar). I also signed up for a month of lessons. Clay mixed it up some asking me what I like to play and started teaching me that style along with the...