Papa Johns Pizza — Restaurant in Crestwood

Ordered a NY style pizza and was delivered a regular crust. No big deal, mistakes happen. An employee there told me it would “take over an hour” to send out the right pizza …. (Yea right, nice try) Then I get the luxury of speaking with Nathan the manager who tries to tell me I can’t really tell the difference between the two. After assuring him I could- he stood firm and kept at it “it’s just a bit thinner”. Being the second time I’ve had wrong orders from here I said “just refund my money I’ll get my pizza elsewhere” which he promptly and with a sarcastic chuckle in his voice agreed. I then told him a review would follow and he arrogantly posted up with “go ahead don’t forget to put me in there my name is Nathan.” People like this need not be in the customer facing side of business. This was an easy fix to keep a customer Nathan. It goes like this: “we are sorry, we will send the right pizza out as soon as possible, please be patient it’s really busy right now.” … “thanks Nathan! You’re the best …. A positive review...

Order number #878457684 i ordered pizza and it was delivered contactless but i guess that means not ringing the doorbell or knocking on the door. I got walked out some time when i thought the pizza was taking too long and my pizzas were sitting on my porch covered in ants. I called the store and they said there was never an order placed under my phone number or to my address. My pizza tracker says that store #24 6536 W Hwy 22 is the origin store yet the “manager” couldnt find me in the system when i just got pizza there. This is outrageous i want my money back or i want my order redone and at least some acknowledgement as to my pizza arriving so this bull doesnt happen again. Youre on the verge of losing a paying customer. This is wack

UPDATE: customer service found my order on their system so i was lied to by a woman working there. Customer service said that the order was placed AND sent out. Never purchasing from this lying franchise store again ill stick to the other locations...

Still hadn’t received my order 40 minutes after it left the store…an hour and a half after ordering. I called the store and the manager Jeremiah said, “I dunno all I can tell you is it’s on the way.” I live 10 minutes away. I called back 15 minutes later, now a total of 55 minutes after it left the store, or an hour and 45 minutes after ordering. The manager Jeremiah was obviously annoyed by me. I asked that he contact the driver and check on his well being, as I live 10 minutes away and it had been close to an hour. He said, “Yea I don’t really care. All I can tell you is it’ll get there when we get it there.” I suggested that he cancel the order and he said, “Nope, too late. It’ll get there when it gets there.” TWO HOURS AND 26 MINUTES AFTER I ORDERED, I received my stone cold, BURNT, $65 worth of food....