El Nopal Mexican Restaurant — Restaurant in Crestwood

Ordered a carry out for Pollo con arroz @ 4:30 on a Wednesday afternoon. Got it home there was no queso cheese, just chicken and rice. Called to have them fix the issue and the guy said he’d have the manager call me…@ 5:01 I called again. Explained again to 2 other people and a guy said he’d have the manager call me. Meanwhile, 2 hours later @ 7:04 I called yet AGAIN! I asked for the manager the lady said she was the manager and said I needed to bring the receipt to show proof. I asked her why she didn’t call me back acted like she didn’t understand, held the phone out as if talking to someone else then hung up on me. I called back @ 7:07 asked why she hung up and again acted like she didn’t understand. I lost my patience and hung up. This is not the first time this place has messed up our order. One time they even delivered it to me because it was so messed up. We order the same thing every time and it seems that the price changes each time. My plan…El Nopal may be closer but I will go back to Gustavo’s where my business is...

Received my food with a long gray hair on it. Was disappointed because it looked good but I was so grossed out that I didn't want to get another one and told the waitress that. She still brought another meal back out. Again I said oh I'm sorry I thought you heard me that I didn't want another one. Then the manager comes over and says if you want to take it you don't have to pay. I replied for the third time that I really just did not want the food. He goes on to say I'm sorry about the hair it must be a dog hair and they live in an apartment and they don't have dogs so he has no idea how it got there. Needless to say my family will not be going back to...

My husband and I have ordered here since they first opened. Always loved the food at the El Nopal restaurants. Service is always fast and friendly. However, the past 2 visits were disappointing as far as our food was concerned. The Monica platter was a much smaller serving and with barely any cheese. The chicken quesadilla was also skimpy on the cheese. Just wasn't as good as we've had on the past. Maybe they were running low on cheese those past 2 visits. 《《Update》》 went back a few times and the queso cheese was plentiful! Yummy! Really love the food and the cuisine...