Lulu's Wiggin Out — Local services in Crystal Lake

This place is completely a rip off!! Stay away!!!! For $380 I paid for my wig (very simple, short and straight hair wig, not human hair), I realized there is no tag, no label, no instruction on the wig or the box when I got home and took a look at inside of wig and the box! There is absolutely zero information on what type of wig, what material, what brand or manufacturer for the wig I purchased from Lulu's Wiggin Out, plus they got me to sign the waiver! Somehow I didn't ask the staff why I needed to sign the waiver as I felt intimidated by the store staff. Staff didn't tell me any information about the wig, all I know is "not human hair", and the only information I got from the store is the wig coming from California that's why I had to pay $10 shipping fee for. Now I realized that the reason they ask customers to sign the waiver is to make sure no returns, no refund, no exchange no matter what happens, even if it's very bad quality or you have allergic reaction or under any circumstance! they take absolutely no responsibility or liability for any and all wigs they sell to customers, that might be the reason they took all identifying tag/label off from my wig and the box so I can't possibly trace it for the material, manufacturer, quality or the price!!!! It's pretty scary how they do business like this and how they treat customers specially a cancer patient like me, gives me chills when I think about it.....!! It's really sickening to take advantage of cancer patients like us, haven't we been through...

In July of this year, I was diagnosed with breast cancer. It was (and still is) very scary. And I was told I would need chemotherapy, which would make my hair fall out. So, I started looking for a wig shop and was incredibly blessed to find Lulu's Wiggin Out in Crystal Lake. Even before chemotherapy started, I visited Lulu’s to find out if I liked their store, their stock, and most of all, their personnel. And I did like… everything. I worked most closely with Maggie, one of their part-time employees, and she was great! She made me feel comfortable and helped me through the process of selecting a wig and the right color. She made the process much less scary than it could have been. If you want to meet Maggie, she only works Mondays, Wednesdays, and every other Saturday. I also interacted with Wendy, who was also very helpful. I was fitted for a wig and people tell me that they cannot tell that I am wearing a wig, which seems like a high compliment. I also purchased some truly lovely head coverings to wear when I’m not wearing the wig. Their store also has a variety of other really cute sweaters, tops, and fun merchandise.

I would highly recommend (and have done so) Lulu’s Wiggin...

I came here right before starting chemo to pick a wig before I lose my hair. The staff was extremely helpful. I made an appointment, and they have a private area in back to try on as many wigs as you'd like. I brought my husband and best friend.

I told them I wanted to find something as close to my natural hair as possible, which she helped me do. They have a large selection of wigs in different colors, lengths, and styles to choose from, and any style could be ordered in alternate colors if needed. I found my style and was able to go home that evening with my wig, which gave me the extra confidence I was lacking to get started with...