T-Mobile Authorized Retailer — Local services in Cudahy

Eileen greeted my husband & I with a cheerful upbeat "hello, welcome to T Mobile, how can I help you?" (She had us at "hello"! )We told her we were looking to switch Cell Phone Companies and possibly upgrading our phones. She explained in detail the reasons why T-Mobile would be the best solution for us and answered all our questions in such a way that it was easy to understand the comparisons. While Eileen was showing us the Samsung phones on display, Grace, the store manager came out of the stock room and noticed the LED strip light which was connected to the bottom of one of the display cabinets had fallen on the floor. I was totally impressed with her immediate attention to fixing it herself and not waiting for someone else to do it. Customer service has always been important to me and when people go above and beyond their normal duties, it needs to be recognized and rewarded. Thank you Grace & Eileen for your expertise and knowledge. I would highly recommend T-Mobile and two of their best employees Grace &...

So this is the second time in this location that I needed to return my jod device because I did an upgrade. And the manager both times now said she did not know how to do what I needed. I was going to buy cases and some screen protectors to add to my account but I didn't because they couldn't get my phone returned. As a manager in sales you shouldn't let any sales walk out the door even if there are just accessories. She didn't bother to reach out to any other managers or her dm for that matter. I use to work for wv years ago and this isn't the standard they set for there stores. Kinda sad 3 employees in the store including a manager and they couldn't get the job done. Training obviously needs to be done. Went to a different 3ed party to return the phone and the manager had it done in minutes. Guess wv isn't the...

When Sprint merged with T-Mobile our service became the worst around. We visited the Cudahy location and Grace was amazing with helping us and restored our faith in T-Mobile. She not only helped us with our service, but upgraded my husband’s phone, and introduced us to their home Wi-Fi service. We are now using their Wi-Fi service at home which has been 10x better than Spectrum, with no lag at all. Her excellent customer service brought us back to add another line to our plan for our son. Victoria was absolutely wonderful. Not only were we able to add a line for our son, she reviewed our plan and was able to save us $100/month and upgrade the remaining lines on our plan. Grace and Victoria are absolutely amazing and provide the best...