VeliComp Computer Repair — Local services in Cuyahoga Falls

I had a rash of multiple hard drive failures at the end of 2021 and needed the expertise of a data recovery professional. Then my main home, all in one computer crashed. After the obligatory Google searches for local repair of which the first person I took it to declined the work, I asked my data recovery guy for a recommendation. His first suggestion was VeliComp, who came with high praise and he had years of familiarity with their work. I felt like I was getting insider knowledge, it's like asking your personal physician or mechanic for a specialist that they would use. This is not the Geek Squad. This is not a corporate chain. This is the real deal, one on one service from a shop that communicates, diagnoses in very short order and gives solution options. After making personal arrangements to drop off I arrived at the shop and could immediately see I made the right decision and this was the place. You can see real work is done here and not farmed out. Within two days of drop off I received an update it was looking like a mother board issue. The next day I was given confirmation of the issue, a very affordable quote for part/labor and that a replacement part was located (1 available and in China!) and the expected time to ship/receive is 20 days. Ugh! Subsequently, VeliComp was able to find an expedited shipping option which I approved and two weeks later I picked up my repaired baby! Ten days later they personally followed up to check in! GREAT SHOP, GREAT SERVICE, LOOK NO FURTHER, GO HERE!!!! ...

First and foremost I would like to thank John for his kindness and amazing customer service. I was having issues with my gaming PC and I called John on a Saturday when he was set to close in 15 minutes. Up on speaking with him, he said that he would stay open and allow me to bring my PC to him so he could take a look at it. Once my PC was with John, he constantly gave me updates letting me know what was going on with my computer and he discovered that I having temperature issues making my PC crash. John definitely knows his stuff and once the problem was diagnosed it was fixed very quickly and he had me up and running again. I was able to play certain games that would shut my PC down in 2 seconds, but now those games can be played for hours on end with no such crashes. He updated all of my drivers and even downloaded software for my cooler on my system, to where now I can see my GPU, CPU and liquid temperatures. I could go on and on about how amazing John is, but I'll leave it here. Don't hesitate, this guy knows his stuff and I just want to say thank you for getting my gaming PC back working again and I can't thank you enough....

I've built my fair share of computers. Last night I was putting the finishing touches on my build with all new parts. After everything was done, I was getting no monitor display, but the my fans and RGB would turn on. I tried a handful of solutions and was at a loss. About 8pm that same night, I googled computer repairs, and VeliComp Computer Repair, LLC came up. I called and spoke to John. I explain the situation, and he said I could leave my PC over night, and by the morning, he would figure out the issue. Today, I reached out a little before noon, and after multiple tests, he believed my motherboard was DOA. I acquired a new motherboard redid my build, and he was absolutely right. It would've taken me days to figure that out, and John found the issue in less than 24 hours.

If you need PC help, please do yourself a favor and call John. He keeps you updated throughout the entire time he's working on your PC, and is extremely professional. I would have no issue doing business with him again in the future....