Marigold Catering - Akron — Local services in Cuyahoga Falls

DO NOT use Totally Cooked for any important event. We chose them for my son's rehearsal dinner on 12/11/15 and it was a disaster. We went with heavy hors d'oeuvres, but I stressed several times that I wanted to have plenty of food. I told them I would rather have food left over, but did NOT want to run out. I did not give them a budget, I simply gave them a count and the menu items we decided upon.

The problems were many. First, they were an HOUR LATE delivering the food. I received a voicemail from THE DRIVER, who was stuck in traffic(the weather was not an issue). I could not contact one person at Totally Cooked. My calls repeatedly were sent to voicemail. After the food arrived the problems only compounded. The food was cold, we were missing many items, the presentation was awful and the worst part was there was not nearly enough food for all of our guests. Again, I stressed to them that I did not want to run out of food. We actually ended up having a few less guests than the count they were given.

On Tuesday I received an email from Totally Cooked. Imagine my surprise when i opened it only to find our fully paid receipt! My son and I both emailed on Tuesday expressing our disappointment with the service. NO RESPONSE. The owner of the venue also sent an email expressing his disappointment, considering that's who recommended them to us for the event. Two full weeks went by and my son emailed them again expressing his surprise at their lack of response and informed them he would then dispute the credit card charge for the final payment. Finally, we received a response. Now we get apologies. Supposedly an email had been sent previously, to the wrong email address (they had many emails from both of us to check the addresses). Never one phone call. They offered a minimal credit, to which we replied that we were insulted. In the end they offered to credit the full amount, less the initial deposit that was made.

I was also then informed that the person who handled the dinner had never handled that type of event previously. Here is the exact response: "Erin typically manages.our corporate clients who order from a fairly straightforward pattern. She has not had a tremendous amount of experience managing strolling hors d'oeuvre events that take an educated eye to guarantee sufficient food quantities. After review of the menu plan and guest count, we could quickly identify that your event could have benefited from an increase to several of the menu features. Erin now knows, until she gains more experiences in this area to have our chef and senior event coordinator review these types of menu plans to ensure future success."

This is the icing on the cake. They also supplied the cupcakes for the reception (which we paid for in full). The cupcakes were actually quite good. But, more errors. Since they do not do tiered cakes, my son and wife decided to have one small one layer cake to cut at the wedding and Totally Cooked was supposed to box two cupcakes, which were chosen in advance, for their "anniversary cake". First of all the cake looked awful, it was decorated like a grocery store birthday cake. But the worst part was they did not supply the anniversary cupcakes as promised. We informed them of this in our complaint also and they never even addressed it in their response. If that were my business, I would have offered to deliver the two cupcakes to us. They could have at least made good on one of the issues. Nope, nothing. So, not only did they ruin the dinner part of the rehearsal dinner, which I had worked very hard on, my son and his wife have no "anniversary cake".

I felt so bad that this very special event had so many very avoidable issues. These events were special to our family and will never happen again. We worked very hard to cover all of the details The worst part of the ordeal was the response that we received, which was nothing until we...

Totally Cooked catered my daughters wedding 8/29/20. Appetizers were placed by TCC staff on bar for guests to self serve, not passed by staff per Covid guidelines and as had been previously discussed. TCC staff were friendly, however they wore wrinkled, washed out uniforms and I had to go find them standing in kitchen to request service. They also left venue without informing me as to where they had placed leftover food for family to take home or the top tier of wedding cake which was to be saved for 1st anniversary. Cake was never located. The following day as the new Mr and Mrs were preparing a meal of TCC leftovers, they discovered a medium amount green mold on multiple rolls in bag with “use by” date of 8/9/20 on Members Mark label. Lastly, TCC charged $393.27 for delivery of chairs, glassware, tablecloths and beverage bins! All of these issues were brought to the attention of Mr. D’Avello, CEO of TCC. He responded with lengthy email full of excuses, offered refund of 1/2 service charge and refused to accept responsibility or offer any apology for our concerns. I would like to mention that Chelsea Klekis fromTCC who assisted us in planning our wedding was very helpful, responsive and professional. Our dinner was served warm and professionally, followed pandemic guidelines and was enjoyed by our family and friends. We did have a lot of leftovers, which unfortunately were wasted due to safety concerns after moldy bread...

Totally Cooked was by far the most responsive and helpful vendor we dealt with on our wedding day. From the get-go our event coordinator Kennedy was extremely responsive and super helpful. I don’t think there was a time when an email went more than 2-3 hours without a response and the response was very clear and detailed. The team on site went above and beyond contracted duties to help out, and it was greatly appreciated. From helping to set up centerpieces and final table arrangements to helping with replenishing our dessert and s’more station, they were always willing to be an extra set of hands. The lead server Nicole was very attentive and continually checked in with me and my wife if we had any needs or things that she could get for us during the reception. It truly helped to make sure we were taken care of while we had so many other things taking our attention. The remainder of the staff was also wonderful. We have had several guests comment on the bartending service that they were extremely personable and helpful in making drink suggestions and keeping the flow of the line moving. Finally the food was just outstanding. Nearly every guest we have talked to since has brought up the food, and they all seemed to have a different favorite station which is a testament to how good each of...