Memorial Hermann Cypress Hospital — Local services in Cypress

The only reason I am giving a 2 start is the efforts of the ER personal and nurses in observation which all deserve 5 star. Was admitted to Observation with multiple kidney stones. Previously had a stent placed at Tomball Hospital in left ureter due to a stone blockage. Was discharged from Tomball and the first night back home, the right kidney decided to drop a stone that lodged in the right ureter. This caused me to go to Memorial Hermann Cypress which is closer to home. ER got me in quickly and addressed the pain immediately. Did CT scan and had me in observation comfortably within 30min. The following morning the floor doctor came in and explained the stone should move with plenty of fluids and was no need to stay in the hospital. The urologist followed up with his office would be contacting me for payment before they could proceed with surgery to remove the stones. Felt a bit odd being in a hospital and the specialist requesting payment before procedure takes place. Signs should have gone off then that this urologist wasn't in it for helping people but for the $ to be made. Discharged and went home. That night I was laying in bed and my side started to ache again. A burning feeling I hadn't felt before. Held off on going back to the hospital expecting the stone to be moving. After about an hour of constantly increasing pain, I caved and went back to Memorial Herman Cypress. The ER was relatively quick to get me in a room. As expected for a Saturday night, it took a little longer to get me to a room and pain managed. The ER nurse appeared to have an attitude. I was throwing up profusely and was nothing but stomach acid and medications from hours ago that was coming up. Knowing I couldn't drink anything I asked to rinse my mouth out only to replay, "no, not in this er. other hospitals may allow that but not me". Was said in a rude way. The ER nurse then kept asking questions which was expected but was very abrasive in his tactics of gathering information. The doctor that came in put off a stressed vibe and wasn't inclined to suggestion of pain management. The nurse that did the IV and gave the pain meds was nice and helpful. Moved to the observation unit where the nurses recognized me from just being there the night before. All were ready and willing to help any way they could. The doctor at that time had put in an order for a different type of pain med that doesn't help and made me feel anxious and uncomfortable. Asked the nurse to request the medication that works for pain and to only give it when the pain started again. This was refused by the doctor. The urologist came in Sunday morning and said again that his office would have to contact me to setup payment before the surgery could take place. Expecting this to be an easy conversation with their office, decided to stay in the hospital to keep from going though the process again. So after wasting a day in observation and having another episode of pain with refusing to give the medication that works, we find out Monday when the urology surgeon hey wouldn't know when he would be able to see me until later in the week but possible. The surgeon even said would have to setup payment and schedule with his office before surgery. At this point I let the nurses know at the observation unit my concerns and wanted to leave to seek better help from doctors and specialist. The nurses didn't seem surprised at all and were completely unaware the urologist had talked with me. The urologist just left a note for continued pain management in my files. The ethics and morals of doctors and the urologist at this facility is completely unprofessional and shows they chose their profession for the wrong reason. People in any medical field should chose to do so to help people regardless of the situation. The nurses at Memorial Hermann Cypress show a genuine care for other wellbeing and comfort during their need for stay. I hope this makes its way to the PR department as this needs to be changed in order for a hospital with a reputation of helping people and not in just...

Absolutely do not take your loved ones to this hospital. My father was transported there by ambulance due to heart related complications. He was released from the ER and then collapsed in a wheelchair in the sallyport. He was taken back into the ER and was readmitted. My mother was the only one who was allowed to stay with him due to the limited number of visitors. This all started at around 2100 hours. He was discharged around 0130 hours when he was unresponsive. So around 1115 this morning they were not allowing visitors due to the high number of patients. My mother (85) stayed with my father (85) all night and never left his side. My father has previously coded in this ER. Thankfully he was revived. So here is my issue.. my father had a stroke in the past. He has a hard time communicating with anyone but family. He, according to my mother this morning has been trying to get out of bed. My mother has been calming him down and getting him to lay back down so he doesn't injure himself. Dad, also has a history of falling. My mom was told by the attending nurse that she could walk out to see my sister in the ER waiting room to give her food and an update of my father after 13 hours. Well once my mother walked out of the room past the double doors my mother was not allowed to return to sit with my father. She had already prevented him from getting out of bed potentially falling, pulling out probes and IV cath. My mother also acts as an interpreter for my father who has speech impairment from his stroke. What disappoints me the most is that my mother was told by my father's nurse that she could return to my father's said but could't due to the charge nurse Sarah. So, I asked to speak spoke with the charge nurse Sarah who was absolutely unprofessional. I asked her when she changed the rules on my mother, her response was this morning because of patient volume. She said that they were voluntarily going to the rooms asking visitors to leave. Key word was voluntary. I asked her who made the decision and she said " I did!" I also asked her if she had the authority to override her decision and make exceptions and she said, " she could" but said she wouldn't. I have been going to the Hermann Hospital system for over 35 years, after this experience and zero compassion from a nurse in this position. I asked Sarah for her supervisor and she said she would transfer me and of course, I got a voicemail. Sarah said I threatened her with people I knew at Hermann, her supervisor? I do have friends that work at Hermann, none of them would ever treat a patient for their family the way my parents were treated. I also tried calling Patient relations and spoke with a lady who said she would get back with me. I also contacted Jackie who I was told is the Director of the ER and I still haven't heard back from her either. I just wish this hospital would treat patients like they would want their family members to be treated. Absolutely unprofessional! At the time of this posting I still haven't heard back from I believe Stevie at patient relations nor the ER director Jackie!! This could have all been avoided if the Sarah could have honored the word her nurse gave to my mother. My mother would have never left my father's side stayed hungry if she was told she couldn't come back in. I just hope Sarah was just having a bad day and this isnt how she usually treats patients and their families on a daily basis. My mother is 85, God fearing Christian woman and all she said was they were just ugly to me and I was lied to by the nurse and the lady at the front. I pray someone at Cypress in and administrative position actually reads this and will get this corrected. I don't want anything to happen other than Sarah and the lady at the front desk to search their hearts, show compassion, realize these patients and family members are there for help. Sarah, if you feel I threatened you by calling to get this corrected, from the bottom of my heart, I am sorry. Have a...

I’m extremely disappointed with the level of care provided by Dr. Abdulla and Memorial Hermann Cypress Hospital. We strongly advise against seeking treatment at this facility and believe that Dr. Abdulla should be held accountable for his negligence and unprofessional behavior. Memorial Hermann Cypress should be ashamed of allowing such a doctor to practice and potentially harm patients.

Last week, my mother was admitted to Memorial Hermann Cypress Hospital for a suspected UTI. Unfortunately, our experience was deeply disappointing and concerning. The lack of care or concern was evident from the onset and the hospital's communication was severely lacking. We were promised a visit from an Infectious Disease specialist the morning after admission, but this never occurred. We had to resort to begging the nurse to using the hospital's online system to ping a doctor in order to talk with them to get more insight and information on my mother’s condition. The nurse messaged both the Infectious Disease doctor as well as an internal medicine doctor (Dr. Abdulla). Dr. Abdulla finally arrived close to 3pm, his demeanor was dismissive and condescending from the beginning.

Dr. Abdulla exhibited a lack of professionalism, rudeness, and dismissiveness. He seemed to resent any questions, treating them as challenges to his expertise rather than legitimate inquiries. I was simply trying to understand my mother's condition and ensure that her existing medications were compatible with the prescribed antibiotics as well as to make sure the infection was not spreading to her kidneys or liver. When asked about her Kidney function he said they were fine and asked if she had a CT scan done. When we informed him that she had not had one and requested a CT scan, he refused, stating that he wouldn't recommend it even if she were his own mother due to exposing her to radiation. His dismissive attitude towards our concerns was alarming.

When I expressed my deep concern about my mother's health and “not wanting to lose her”, Dr. Abdulla dismissively rolled his eyes and assured me that “[I] will not lose my mother to this.” The information provided by Dr. Abdulla was later contradicted by the actual Infectious Disease specialist who informed us that my mother did indeed have a kidney infection. This discrepancy highlights the potential risks of relying on inaccurate and incomplete medical advice. The following day, when Dr. Abdulla was questioned about the contradiction. He first ignored my question about her kidney infection and when I asked again, he was annoyed and it had to get into an altercation between him and my husband for him to finally answer my questions. He let me know my mother was fine, that I was overreacting, and when he asked me why I was so worried, he showed a lack of empathy. My mother was discharged the next day even though her bloodwork was not showing signs of improvment and still showed up as "abnormal". However, after her discharge, my mother's symptoms, including a persistent fever, worsened. She even developed a swollen cheek, prompting us to seek immediate medical attention at Methodist Hospital ER.

At Methodist Hospital, it was revealed that my mother's kidney was significantly compromised. And not even a week later my mom was rushed into surgery due to having fluid in her kidney. This could have been prevented had Dr. Abdulla listened to our concerns and ordered the necessary tests. His dismissive attitude and failure to address our worries led to a serious deterioration in my mother's health.

We will NEVER go to this hospital again and we will advise all family and friends to not go there either. If you are thinking of going to Memorial Hermann Cypress, I highly suggest you go elsewhere....